The Hotel Zamora

Negatives: Not clean enough- on first day towels had to be returned as sere bot clean. Our room was not cleaned as promised and we constantly had to ask for basics like soap, towels, etc Location is not great - across a busy street from the beach and no restaurants in walking distance. Valet parking inly makes taking the car cumbersome

Negatives: No smart TV, for a room that price should have one and size of TV in master bedroom was too small for the space.

Negatives: response to our needs

Negatives: With the exception of the restaurant, the staff in other areas of the hotel seemed unusually disengaged. We were left to fend for ourselves with our luggage, the front desk was rather distant in attitude and the cleaning staff preferred to avoid us.

Negatives: I have asked for an itemized bill repeatedly and have not received one

Negatives: It wasnt really family friendly. Great for a couple. Rooftop bar is beautiful and views are amazing. No beach access.

Negatives: It was a very awful experience. First, the hotel rooms are connected room, but this information is not stated at the time of booking which will make the check in person feel very unsafe and the actual environment of the room is different from the publicity. I dont think the price is worthy. Second the Hotel refund process is very very inky. They promised refunds in 3 to 5 business days, but it has been almost a month and theyre still ignoring the customers request. People who are concerned about their safety and rights protection really really need to consider this Hotel carefully.

Negatives: The poolside bar was closed the whole time we were there and there were no frozen drinks at the restaurant bar.

Negatives: Wish they had a way to make coffee or tea in the room. Think its a terrible mistake that they dont have Keurig machines in rooms rather than espresso machines . No microwave in rooms either which would have been nice to at least heat up our leftovers. Also thought this was a beach property but wasnt. Beach is close but had to cross a busy road to get to it, didnt feel safe. Property could use someone to walk the grounds each day to make notes of quality issues that need attention, especially for the price!!

Negatives: No other options for food on Easter Sunday except the brunch. But that was an anomaly. We took an Uber to Rick's Reef for breakfast.

Negatives: The check in process was very poor - I was made to wait an hour and a half as they "started to check people in at 4", as opposed to ensuring people could go to their rooms at 4 - Of course, they're hot on the check out time.

Negatives: The hotel room was very outdated, and the couch and chair had many tears and rips in the upholstery. The room was dusty like it hadn't been cleaned well. We were told we had a balcony with a Gulf view and when we got up to the room, there was no balcony and the view was of the street with a little bit of gulf view. The halls of the hotel were all patched up with drywall spackle and no pictures or artwork of any kind. It was very gloomy and dark in the hotel. To get to the pool you had to walk through the parking garage and the pool was tiny. It felt like I was staying at a Best Western except over paying about 4 times as much. We were unhappy with the quality of the room and went to the front desk to express our concerns. They said that they couldn't do anything about it but could let the general manager know and would give us a call but they never did. There wasn't even a telephone in the room to call to the front desk. It was the strangest hotel I've ever been to. I would not ever recommend this overpriced dump to anyone and will never stay again!