Holiday Inn Express & Suites Manhattan

Negatives: The shower floor had a crack and was a bit sharp. The toilet didn’t always flush.

Negatives: I booked a room that was described as "2 queen beds and a sofa sleeper" including in my confirmation email. When I got to the hotel, they didn't have a sofa sleeper and said their system didn't show that. They were full that night and so were neighboring hotels. There was nothing they could do and my bill was not comped for this. We had 6 people in our family in this 1 room. This is not my first time with the hotel having different information than when I booked through a 3rd party site and this will be my last time. I will only book direct going forward. It's not worth the risk. Separately, the lack of staff at a hotel that was 100% booked was shocking. The front desk attendant was by herself and was answering phones, helping guests, and dealing with my issue. It took 45 minutes to get checked in. None of the other guests were being taken care of because she had so many at once. Breakfast ran out early again because the hotel was 100% booked. This hotel is incredibly mismanaged.

Negatives: Only one elevator. And hard to park large pickup truck

Negatives: The communication between Booking .Com and the holiday are useless. Reserved two rooms and they only showed us for having one room upon arrival

Negatives: nothing great hotel will stay again in the future.

Negatives: Some moments at days I was there my lights rooms went out.

Negatives: We’ve stayed here a couple times and in comparison to other Holiday Inns we’ve stayed in, this one’s breakfast was not as good. The food and coffee are not kept hot enough and there is no microwave to use. The breakfast area is not managed well enough by a staff member as the pancake machine wasn’t working and no one around to help us. I would give this property higher ratings except for the breakfast.