Omni Louisville Hotel

Negatives: The signs inside are terribly placed, and slightly difficult to understand what is where. There is no information provided about the included breakfast. The bed was incredibly uncomfortable. The lights inside the unit flicker every time the AC turns on, or off. There is no information about room service inside the unit.

Negatives: We did not get any housekeeping services even when I texted the staff requesting for our room to be cleaned and new towels. We were gone all day and came back to a dirty room. Had to call down to the front desk late at night for fresh towels and had to re make our bed

Negatives: I don’t have anything negative to say about my stay.

Negatives: The phone did not work. I could not contact anyone to ask for towels or room service. We could not order room service. The restaurant closed too early.

Negatives: Lack of pillow options. Arrived at 1pm and was told we would get a text when room was ready by 3pm. 330 we were told room not ready although others had keys in the rack. 4pm went again, still not getting the text, then the room was ready Felt dismissed by a person behind the desk when asking for suggestions

Negatives: THe restaurant they had on-site and used for room service was not very good plus cost a lot of money. I would not do room service again from the location.

Negatives: Had to wait in lobby for room, unfriendly staff, no help with finding our way around, still waiting for a receipt for charges

Negatives: The overall pricing of the hotel basically and the overall cleanliness of the room. It was a lot of hit and miss when it came to the cleanliness of the room. Window sills were very dusty, above the headboard where they had pictures, in between the pictures were extremely dusty. The top of the bathroom mirror was dusty as well. I took photo's and made a video of the encounter that I'd faced. And the food was horrible. I had to eat out for the remainder of my stay. The restaurants that the Omni had or associated with were horrible. There are so many ways that you can cook a burger and their way was just down right disgusting. Overall, I use to do housekeeping, from cleaning attendant, to supervisor to Manager / Director at hotels Senior living facilities, to Hospitals and I use to own a restaurant while I was living in Florida, so I understand what cleaning and preparing foods is all about. Therefore with that being said, with the prices that you are charging (I paid a little over 2 grand for my stay). I would be expecting a little more comfort and food for that price. On a grade from A to F, umm, overall, I'll give Omni about a C - and with that score, I'm being generous. And with the video, it gives a lot better detail.