Aloft New Orleans Downtown

Negatives: Nothing

Negatives: When we arrived at the location to check in the lady at the desk said it would be a $150 damage protection hold on my card. I received an email stating that the damage protection is $100. I showed her the email I received so she called her manager. The manager was very rude and told us there’s nothing she can do about the $150 hold after reading the email I received stating the damage protection will be $100. She walked off from us with a group of her coworkers. I didn’t get her name but she was the black lady with glasses and hair was in two ponytail tails. After we finally got settled in later that night while I was in the shower the alarm went off and they asked everyone to evacuate the building. We had to go down eleven flights of stairs. When we finally made it to the lobby there were people shooting pool and still drinking at the bar as if nothing was going on. So after maybe 30 minutes later they said we could go back to our rooms. 15-20 minutes later the alarm went off again but this time as we were passing one of the guests in the hallway she said they told her everything was fine and we didn’t have to leave our rooms. The next morning around 7:00 the staff members went around knocking on everyone’s door telling us we have to evacuate the building and relocate to another hotel within 15-20 minutes. Our stay at Aloft was horrible.

Negatives: Valet parking really expensive and they only have 1 person running this! Felt it wad a bit of a rip off but had to sack it up 2 Lifts were out of order so come checkout it was really busy so delayed our departure time.

Negatives: Some of the staff could have been friendlier. The ice machine wasn’t working.

Negatives: Had issues with breakfast each morning, wife is vegan, you offer plant based breakfast sandwich on you visible menu unfortunately it was not available for the whole of our stay, asked on a daily basis, no joy.