Westford Regency Inn & Conference Center

Negatives: Horrible place. Dirty. The room I booked I didn’t receive. I had to leave and couldn’t get a refund because I booked third party. The pictures on the website aren’t the rooms. Got catfished.

Negatives: There was nothing I didn’t like!

Negatives: The front desk person was unfriendly

Negatives: The beds could use some updating even 2 inches of memory foam on top of those mattresses made it possible to sleep on. The tubs need mats the pool needs to be fixed and add a hot tub .

Negatives: no microwave in room. dismayed at being called rude for trying to check in early.. I was here for the charity show & instructed to check in as soon as I arrived. staff said I could not ,ok I simply explained why I was trying to & said thank you and left NOT RUDE

Negatives: We had a really bad experience from the very beginning. At the reception desk they were rude because they could not find the reservation. They were very disrespectful with my wife on the phone when they make her call to confirm the reservation (which was in her booking account but under my name). Finally the person at the reception found it (she was not looking for it right). She then gave us a room that was not the one we had selected and paid for (a King bed instead of 2 Queens) and said that this was the only room that was available. At night something started making noise at 4 am (similar to a washing machine). The hotel was okay but old and for that reason it did not seem clean. We only stayed one night but we received a message telling us that there would be no room service. It was cheap and we understand that it was not in its best conditions. What is not acceptable is that the staff at the reception is not nice with their customers and that they don't give you the room you have booked.