Hilton Garden Inn Minneapolis/Eden Prairie

Negatives: We wanted a glass of wine, but had to wait a terribly long time to get one. They an event in the lobby that caused them to be busy, just maybe should have had an extra worker or two with such a big event. Other than that, we really did enjoy our stay.

Negatives: All the doors and elevators functioning. The exit on my end of the building had the key entry broken, but I could still exit from it.

Negatives: No pool towels all the time. Lady at desk wouldn't get a wine bottle opener and then i found out you have disposable ones for guests. Breakfast not included and way to expensive. I got charged over $50 in "fees" for booking online outside of the hotel.

Negatives: There was garbage under the bed when I got there. Also, I was double charged, which I still haven't seen the supposed refund I was promised. I will not be staying here again.

Negatives: Honestly, it was filled with several disappointments. The hot tub was roped off and under repair. The fridge in the room was plugged in but didn't actually work at all. The water pressure was really light in our shower/bath and the temperature got to luke warm at the warmest. A couple of lesser things were that they moved our room to a different one to be further removed from a hockey team that was staying the weekend, which was fine. The way she described it was that we would be on the backside of the hotel so that we would have a nice wooded view out the window and away from the traffic sounds. We were actually on the opposite side, so our view was the highway. Not a deal breaker by any means, but we were just informed incorrectly. The TV was very underwhelming, too, when compared to what I've seen consistently at other hotels. It was really quite small and a bit older. Again, it's a lesser thing, but still something to add the list of disappointments.

Negatives: I liked everything

Negatives: The room refrigerator was broken. No fan in the bathroom and the bathroom door cannot be propped open, so it gets cold. The TV needs to be updated for streaming!

Negatives: We went to hotel to check in pulled in front of entrance doors before we could get out of car my significant other had to pull up and turn around as someone came up drive to hotel and nearly crashed into the backend of our rental. She went running inside like she was on fire. 2 family members were outside and saw the entire thing. They also thought she was going to hit us. We go in to check in family is arriving and greeting one another so it is getting noisy. The lady leaves from behind the desk while checking us in to scream at our family to be quiet she is checking in guests. We let her know it was ok they werent too loud and it was not bothering us. We just wanted the key to room to put our stuff in and relax after a long day of travel. The lady leans over her computer towards my significant other and tells him she dont need his smartass remarks so I in turn stepped in front of my boyfriend and told her we didnt need hers either we just wanted to get checked in to our room. She said she would cancel the room. I said then Id like to talk to a manager because the familys said we have like 30 rooms here for the wedding are you going to cancel them all. Thats when I asked her name which she refused to give me told me she didnt have to. Told me a manager was not there as this was around 11pm. I told her to get someone else to check us in and to let manager know I needed to see them first thing. After our flight was and hour and half late, first rooms we had booked were terrible so we scrambled and booked the Hilton Garden Inn last minute, rental car was messed up because of how late we landed, the finally get to hotel and have to deal with this woman. She was absolutely terrible rude and inconsiderate and should not be a Hilton employee in my opinion. I have stayed with Hilton many times for work and leisure and this was my first truly horrible check in experience with them.

Negatives: We went to hotel to check in pulled in front of entrance doors before we could get out of car my significant other had to pull up and turn around as someone came up drive to hotel and nearly crashed into the backend of our rental. She went running inside like she was on fire. 2 family members were outside and saw the entire thing. They also thought she was going to hit us. We go in to check in family is arriving and greeting one another so it is getting noisy. The lady leaves from behind the desk while checking us in to scream at our family to be quiet she is checking in guests. We let her know it was ok they weren’t too loud and it was not bothering us. We just wanted the key to room to put our stuff in and relax after a long day of travel. The lady leans over her computer towards my significant other and tells him she don’t need his smartass remarks so I in turn stepped in front of my boyfriend and told her we didn’t need hers either we just wanted to get checked in to our room. She said she would cancel the room. I said then I’d like to talk to a manager because the family’s said we have like 30 rooms here for the wedding are you going to cancel them all. That’s when I asked her name which she refused to give me told me she didn’t have to. Told me a manager was not there as this was around 11pm. I told her to get someone else to check us in and to let manager know I needed to see them first thing. After our flight was and hour and half late, first rooms we had booked were terrible so we scrambled and booked the Hilton Garden Inn last minute, rental car was messed up because of how late we landed, the finally get to hotel and have to deal with this woman. She was absolutely terrible rude and inconsiderate and should not be a Hilton employee in my opinion. I have stayed with Hilton many times for work and leisure and this was my first truly horrible check in experience with them.