Fairfield Inn & Suites by Marriott Portland North

Negatives: the noise of the highway

Negatives: No housekeeping! Totally disappointed. Was lied to about when housekeeping would come. Had to change my towels sheets and take out my trash twice. Then when we finally had housekeeping the third day they did not vacuum wipe the mirror or change the visibly dirty linens. They left a black hair in the sink which we are both blonde hair. The shower is growing black mold in the grout all throughout the shower. The staff then treated me differently when I brought this to their attention and blamed it on the lack of staff which made me feel bad and turned this sanctuary into a place of discomfort. I suggested I stay somewhere else to free them from such burden as I had started to feel as if I was causing their grief and they said because I booked through third party there was nothing they could do. That was an insult as if I wanted a free or refunded stay and didn’t actually answer my question. Because we were traveling for work and had been tired we decided to stay and try another room. Upon check in we found debris on the floor and even trash wrappers as if the room was also not cleaned. The tile in the bathroom was broken and had debris around the floor. My closet door was completely missing and the shower did not drain while using the shower which as you may know is not a comforting way to take a shower and cleanse yourself from a long day of work and sweat. When the staff apologized for the dirty room lack of staff and overall uncleanliness of the property they blamed it on this being a recent purchase and that the renovations are due to happen soon further helping me to realize I made a mistake staying here. So many stains and smells on the second floor. The laundry key is very sensitive and took minutes to open. When we received our second room set of keys and walked all the way back to the first room to ensure we got everything (very end of the hall and a floor down) the key stopped working which meant I had to then go back to front desk and get a new key and

Negatives: I did not like that the ac unit wouldn't work. The fan setting only worked on low. An the window only opened an inch or two. No real way to cool down or get air.

Negatives: The pool is pretty small. Only one family can play comfortably at a time.

Negatives: The rooms are a little jaded and the air in the room was a bit off. Nothing I could not live with. The remote for the TV is horrible Ithnk Netflix provides them. Really hard to use physically. Like pressing a hard sponge. The air con was noisy. It’s the old style unit placed under the window. I turned it off at night That may be an issue if I come back in the summer.

Negatives: Anchor way to get in was very narrow, not the easiest to fit a diesel truck through.

Negatives: Bed linen in my assigned room had visible blood particles, which is both a severe health hazard and a violation of basic hygiene standards.

Negatives: I didn't like that my room heater didn't work. It blew cold air on an already freezing snow day. Also my boyfriend slipped and fell with my dog right after entering the building.