Shilo Inn Suites Warrenton

Negatives: Extremely rude person at the check in.

Negatives: Hotel is absolutely run down and dirty. The toilet is not attached to the floor in the bathroom; shower head is broken and sprayed water all over the place; and there is mold on the ceiling. Carpet is dirty and worn. Mattress are broken down. Outlet broke

Negatives: For being a Shiloh, Inn and I was really expecting a little better. It really needs to be updated and the hot tub was broke.

Negatives: The rooms had stained carpet, well worn furniture, stained furniture, a dented door that had not been repaired, and a fire alarm that was coming loose from the ceiling. The floor in the room my in-laws stayed in was so dirty that towels came up discolored and filthy with dirt after cleaning the floor with them. My mother-in-law almost slipped in the shower from all the soap scum on the shower pan that hadn't been cleaned. In addition to these items, there were numerous facilities that were inoperable, out of order, and waiting for repair. This included the steam room, the spa next to the pool, and the treadmill. The pool area had rusting ceiling tile retaining supports and a missing ceiling tile directly above the pool. My in-law's room smelled musty and dirty. My wife's and my room was less offensive but had numerous dark stains all over the carpet, a chair that would have been rejected by a cheap thrift store in a bad part of town, and another chair that looked like it was stained with someone's DNA. In addition, the front desk clerk, who appeared and acted as if she couldn't have cared less about customer service or her job, told me the handicapped room we reserved for our in-laws was on the third floor, and my wife's and my non-disabled room was on the first floor. I thought this was odd since rooms for the disabled are usually on the first floor. We discovered, of course, that this was a mistake, but not until after my in-laws had slowly made their way to their 3rd floor room with their walkers. When I brought this to the clerk's attention, she had an unconcerned expression on her face, and after a couple of seconds responded, "Okay." There was no concern, no caring, no acknowledgement, nor any apology for the inconvenience she caused my invalid in-laws who are well into their 80's. Overall, this was the disappointing low point in an otherwise excellent two-week trip visiting national parks in the US and Canada.

Negatives: The price. I spent over$500 for two nights. Unfortunately the toilet in my first room stopped up and could not be fixed, and I had to move to another room. Initially I was told I would be charged an extra fee, but that was eventually waived.

Negatives: The hot tub, steam room and tread meal was broken. There wasn't any breakfast offered. the carpet and windows were dirty. They provided the bare minimum of towels. The rate was way too expensive for quality.

Negatives: The room was tidy, but the carpets were spotted with big stains, the curtains in the room had gross chocolate? on them, the chair had a wheel that kept falling off, and there was dog hair on the sheet of the pull out sofa bed. The bedding was bleach rough and stained. The exterior building was covered in spiders and webs - what looked like years worth of accumulation. They didnt offer in room cleaning during your stay. You could bring down dirty things and ask for clean things to take up to your room. They told my husband where the dumpster outside was for trash. I understand short staffing, but the price was too high for the self-service. We wouldnt have been as frustrated except that we paid more for this than we did to stay at a 4star hotel at WDW FL the same time last year. Its not affordable, and not excellent.

Negatives: No breakfast, hot tub was out of service

Negatives: Dirty carpet, garbage on floor for the 3 days that we were there. Unkept maintenance. Hot tub not working.

Negatives: We have to wait till 7:30 because room was not ready. Front desk girl keeps telling us every hour that it'll be ready soon. My kid waa tired and wanred to relax. My lil dog wanred to be settled. But I wasted gas driving aroynd in unkniwn town because the room which waa suppose to be ready by 4....was not. Never ever staying at that place and I feel like booking.com didn't provided right info. So I will not be using bookiing.com again.

Negatives: The lobby bathroom was filthy. The carpet in the room was disgusting,there were stains all over it.It felt dirty and looked dirty. Shiloh Inns use to be pretty reputable.This one wasn't worth the price we paid.

Negatives: Hot tub out and pool area has tons of rust, pull out bed horrible, and i reserved roll bed which was confirmed but they gave it away to someone else

Negatives: Our room wasnt ready at check-in time which is 4:00. We were told that 4:00 is the earliest time we could check in but they arent required to have our rooms ready at 4:00. It was whenever THEY had them ready and that was their policy. I have never stayed anywhere that stated that a check in time was 4:00 but they dont have to have your room ready for you at check in. Thats absolutely ridiculous!!! We were told to come back at 4:30-5:00 and they might have a room available by then. It just depended on the ability for the cleaning crew to get everyones rooms cleaned and ready by then. That THEY were really busy and had a lot to do. The lobby was full of people waiting for rooms because they were also told to come back, some of whom were teammates of our kids, that were in town for the soccer tournament we were all competing in. The front desk attendant was rude. When we said we didnt have the time to just come back as we had a game that our kids had to get dressed and drive to 30 plus minutes away that evening. She again said that that was THEIR POLICY and that WE would just have to wait. I asked if they had anywhere my kids could change for their tournament and she offered the restroom near the lobby. I used the womens restroom and it was filthy. The toilet was filled with a dark gray grimy film and looked as though it hadnt been cleaned in weeks. Our room was was less than satisfactory. The floor in our room was wet. The beds are slightly slumping down in the middle because they are older and breaking down. The ice machine was out of order. The hot tub was out of order. There was no breakfast. Poor customer service. Rude front desk employee. When you have multiple tournaments going on in town you should be prepared for it and should have all hands on deck to make sure that your rooms are ready for your guests, well cleaned, prepared and presentable. We wont be staying here again.