Homewood Suites By Hilton Ft. Worth/Bedford

Negatives: The meh: Sparse breakfast. Coffee station in morning not refreshed (odd for a hotel near airport). Almost nonexistent housekeeping. Kitchen utensils very sparse (only silverware and stirring spoons. Not even a can-opener or kitchen sponge). THE UNACCEPTABLE: Kitchen pots and utensils dirty and greasy. But the worst: the hideabed was DISGUSTING. We're talking multicolored stains, burn marks, food bits and crumbs, human hairs, and a cover-sheet that was similarly dirty and stained. Mattress broken down to a thin, spiky-springed mat. Some of the couch's cross-supports for bed were missing and others were broken. I don't expect much from a hideabed but this one was destroyed and filthy. Would be safer and more comfortable for the two pre-teens with us to sleep on the bare ground. The single front desk staff found us a replacement by pulling a slightly cleaner one from another room (no rollaways or spares available). We put it on the floor. She carted away the old one but now the couch was unusable without that supporting feature. I wanted to to pursue a better solution the next day but there was no manager available to work with after 4pm when we were there; the hotel felt deserted except for the single poor lady at the front desk. This hotel experience left a real sour mark on our otherwise great trip to Dallas. I'm furious at myself for choosing it, we had many better options. Even if we got a "bum room" due to eclipse bookings, there's no excuse for the total lack of cleanliness and lack of staff to help.

Negatives: N/a