Hampton Inn By Hilton & Suites Dallas Market Center

Negatives: No water pressure. Next to the freeway so it can get loud. The power went out once during my stay due to rain. Fire alarm came on twice out of no where while we were sleeping and elevator stopped working due to that.

Negatives: If we could have had earlier checkin.

Negatives: This one is hard for me because I’m so torn on the hotel. A part of me says I’d stay again but another part of me says absolutely not. The hotel is nice when you walk in and they seem to be cleaning all the time and don’t get me wrong the rooms were clean and looked to be kept up besides the normal wear and tear. One of the issues for me was the facility couldn’t accommodate us or help us like they said they could because we booked through Booking.com. I advised them if they can’t ensure the satisfaction of the customers then they need to reconsider having their location on third party sites because we’re staying with them. Ricky one of the front desk managers was reluctant to help in the beginning due to us booking through a third party but came around and helped us upon arrival. Later that night my husband and I went to lay down, my husband was moving what he thought was a piece of lint which turned out to be a baby roach that started crawling. Not sure what the deal is with the hotels in Texas and roaches for us but it makes us leery to return. We were there for our son’s graduation. Anyway I took it down to the front desk and they offered to move us. My mother who is on oxygen was already knocked out, it had been a long day so we said we would discuss this with them in the morning. We went down to the front desk, Celeste was there, we explained the situation and tried to get it rectified. Somehow the clerk that offered to move us wrote that it was bed bugs and the maintenance people were coming to bomb the room. I explained to Celeste that it was a baby roach, if they could come and change the bedding and reimburse anything we would be ok. Celeste called and said that the manager said that they could give us some points but couldn’t refund anything because again we booked through a third party. I ask Celeste to let me speak to the manager.

Negatives: The pool was vintage and a bit dirty. We cleaned it out ourselves and it was good.

Negatives: No complaints everything was good