Extended Stay America Suites - Dallas - Las Colinas - Carnaby St.

Negatives: On 4/20/24 I made a booking, 5 minutes later I called the property to let them know I would be arriving and Johnathan the hotel clerk stated property was booked and I needed to find another hotel to stay. This was an inconvenience and he assured me it was a simple fix calling booking and they’ll confirm with him and my money will be refunded. When I called booking they called twice and wasn’t able to reach him( 10 minutes after talking with him) and said I would need to call again in the morning. This is occurring while on vacation, that morning I called booking again couldn’t reach property. They said call would be routed and some one will reach out in 48 hrs. 72 hours later I called and they said still couldn’t reach property to send screenshots where my card was charged and in 10 days a refund will be issued. Its been 14 days and still no refund, I called booking today and the agent says she has to contact property after already explaining to her they haven’t had contact serval times and I’m checking on the status of my refund. She still has me on hold for 15 minutes now calling property. This is bad business and terrible customer service, it took two seconds to charge my card but a month for a refund?!? That’s Ludacris and I want my money back now and I’ll never use or recommend this company.

Negatives: Paid for room, and took a $50 taxi ride from the airport. The lobby and front desk were closed and could not check in until 6am.I had to pay for another taxi back to the airport and sleep on airport floor.

Negatives: Booked hotel late at night after flight was cancelled. Arrived at hotel and no one was there to check us in. A handwritten note on the door said hours were 7am to 11pm. No where on description of property was anything mentioned about closing at 11pm. Called the number and was just told they were closed and wouldnt help. Many people were stranded and lost money because the hotel wasnt open to check us in.

Negatives: Booked hotel late at night after flight was cancelled. Arrived at hotel and no one was there to check us in. A handwritten note on the door said hours were 7am to 11pm. No where on description of property was anything mentioned about closing at 11pm. Called the number and was just told they were closed and wouldn’t help. Many people were stranded and lost money because the hotel wasn’t open to check us in.

Negatives: This business was closed . Myself and others were locked out upon arrival. Something bad was wrong.

Negatives: This business was closed . Myself and others were locked out upon arrival. Something bad was wrong.

Negatives: It was filthy no check in

Negatives: It was filthy no check in

Negatives: Nothing, it was great.

Negatives: Nothing, it was great.