Palihotel Westwood Village

Negatives: very loud neighbor

Negatives: Nothing

Negatives: staff was slow… didn’t really feel efficient.. just on their own time. took 15mins to check in. when i left the hotel at 5am, the staff (gentleman) behind the desk was fully asleep snoring…. very unprofessional. never have seen that.

Negatives: No elevator. Sparse breakfast. No decaf coffee. Pushy about valet but didn’t need it. When I asked, did inform about street and garages but reluctant. Rooms very small. $7 water in room.

Negatives: Not very attentive their staff

Negatives: You could not stream apps on the TV which could be an easy fix. I thought they offered pastries in the mornings, but I did not see them available. The valet was very slow because there was one guy running back and forth, and it seemed like the cars were parked kinda far. Keeps these guys in shape!

Negatives: Now, downsides Noise: Yeah, the walls are kinda thin. Could hear the neighbors, but luckily they were chill. Breakfast: Don't expect a feast. It's just coffee, bananas, and a croissant. Still, not too bad. Room size: We booked the regular one, I think I'd upgrade next time as it was too small comparing to regular European standard That's about it. I'd give it a solid 9 mark if you're searching for a decent European-looking "value for the money" hotel in Los Angeles.

Negatives: So much could have been better. For a "boutique hotel with an international reputation" the quality/standard of service was well below what I have experienced at other properties. Felt more like an upscale hostel/2 star hotel. Plenty of little things to nit pick about--1 tiny bathroom trash can for the whole room, no elevator, room turnover was underwhelming (beds not neatly made, rags left in room, trash not collected), stools as bedside tables, no tea or coffee in room--but to focus on the biggest issues: numerous staff members were at best unhelpful and at worst rude. We found mold stains (yes, actual mold stains) on 3 of the pillowcases on my sister's bed (right under the in-wall split air conditioning unit). There was also mold on the shower curtain. We brought the pillows down to show the staff and took pictures. The manager said she didn't believe us, said "no, look at our reviews, we're always very clean." Asked us in a frustrated tone, "what's it going to take to make you happy" (um kindness and good customer service, not a lot to ask here). Amenities laughably over-priced (spa treatments, for example). Only valet parking or metered street parking. I have stayed in dozens of properties in LA, some with lower "star" rating. Literally no chance I would stay at this property again.