Homewood Suites-By Hilton- Denver Downtown Convention Center

Negatives: the mountain view was really a mountain view like the pics said

Negatives: The staff were wholly inefficient. I requested early check in and was forced to check in late (long after official check in) by staff on site, causing me to be late for a meeting. Arrived to a suite with no cutlery, or means of washing dishes (dishwasher was broken and they did not bring me a sponge until the last day of my stay, despite multiple requests). The cleaning staff only came one day out of the seven, despite requests (and being assured they were on their way multiple times), and my trash was never taken out. The chairs had been removed from the unit, so I had to stand for long Zoom meetings. The heating made an incredibly loud noise when it went on and off. Prior to this stay I have only once before complained about a hotel room/suite and was immediately assisted. I had so many complaints, half of which were unaddressed, that I did not even bother reporting the toilet paper holder that broke out of the wall, the faulty outlets, or the shower faucet handle dangling by its final screw. The only person who seemed interested to work there and actually cared about his job, was the maintenance worker, who brought the second set of chairs, after the wrong ones had finally been delivered.

Negatives: More transparency about parking costs, availability, restrictions (ie cars with roof racks can't be valet parked). Better directions to access hotel by car from Welton Street.

Negatives: The entrance is very dim and looked like a loading dock. In addition, they are undergoing renovations and many items were in disarray. The kitchen cabinet broken, paint peeling and YELLOWED pillowcases. Felt somewhat unsafe with loiters in lobby.

Negatives: Price for parking was overprice. For that reason we have to find third party to park and risky because we were here for vacation no to be looking where will be safe our car. And also the Jacuzzi was out of service !