Warwick Denver

Negatives: Nothing, this was my second booking.com purchase and it will be my last. From the moment we arrived it was a problem. Customer service was terrible, they really do not care. They charged $36 for parking, yet their parking lot was empty and for you to get a car (according to other guest, it took about 15 min at minimum. This should be a free service. Customer service (Asian girl at front desk) refused breakfast vouchers even though it was part of the hotel package. The Bed was uncomfortable Pull away was uncomfortable and requested for it to be changed and they never did. Asked for two wake up calls on different days and never got them Found used condom on the floor, left side of the bed (have picture) Shower tub had mildew on the corners and between tile (have pictures) Bathroom door did not close (have video) Room was not sound proof, we could hear the cars driving by, motorcycles, ambulances, etc. as if we were next to them and we were on the 10th floor. Asked the Manager to call me after my stay and he never did All in all, it is disrespectful that you booking.com, rated this as a 4 star hotel, when it is not even close to a 3 star. That is misleading the customer and false advertising and punishable by law, in the US.

Negatives: There was no blanket for the sofa bed and I had to call reception twice and it took a while to come even after the second call.

Negatives: The price makes you think you’re going to get some big value, you don’t. The bed was slanted and hard. The restaurant kept sending our call to voicemail and we had to go down and order & down to pick up, why claim to have room service? The ONE elevator door that was working took forever to open/close which feels unsafe. No matter where you are roomed you hear doors slamming all day/night. The 1st room they put us in the toilet water kept running non-stop. The 3rd room they put us in the coffee machine was broken. The bathtub was backing up… the place needs love. The places need serious TLC. Y’all are charging like it’s a 5 star, but obviously are NOT putting any of the profits into the place. The ONLY saving grace was the staff. From the bartender to the valet they were GREAT. 5/10 wouldn’t recommend for this price.

Negatives: Hot water was not running in the sink. I stay here often and this was the first time. It did start working the last morning I was there.

Negatives: No refrigerator in room, working pool or hot tub. Sheets for the pullout bed had to be requested. Bathroom needs to have brighter lights as there are no windows in it. I had requested an early check-in at 3 p.m. as I would be very tired after my long drive. It was not guaranteed before 4 so I knew there was a chance I would not get in early. My room was not ready, okay, but I had to wait until almost 5 to check in when it should have been ready not later than 4 p.m. I was also told that I could get help bringing my luggage up, but there was no one to help me so I had to do it myself. The clerk I spoke with left when her shift was over, but didn't bother to tell the clerk coming on duty that I had been waiting for a long time, even though she could see me sitting on a couch across from the front desk. Need more outlets in the lobby to plug in computers and charge devices. All the outlets had lamps plugged into them.

Negatives: Wifi did not work in our room!!!! Shower went hot and cold but got fixed the next day