Ozark Valley Inn

Negatives: This hotel was terrible. The staff was unprofessional and unwilling to take responsibility for thier awful rooms. The breakfast was just packaged muffins. My refrigerator made awful noises. The beds were like prison mattresses no box springs on a platform

Negatives: We got there about 8:30 in the evening. The lobby was closed and a phone number to call was on the door. When I called it they directed me to a key box and a number to open it to get my key. It was different than any place I had ever stayed.

Negatives: Stayed here before, was great. This time was awful! First 2 rooms we were sent to were dirty. Third room was ok-ish. No cleaning service during the day! Pool (middle of November) still had pool towels in the basket poolside.

Negatives: The mattress was too firm for my liking but overall the room was very comfortable and super clean and quiet.

Negatives: Pool spa could of Ben open,breakfast wasn't great.

Negatives: Not clean, no maid service, staff didnt even know room was occupied

Negatives: Ecerything

Negatives: We stayed here because the reviews had been so good. Things have changed. Our sheets needed to be changed because they had pooh crusted on my side of the bed. The maid was not the main one that did our room. I just want to clarify that. Breakfast was okay but they don't serve it during the week and that isn't reflected on the website, so when we went Monday morning coffee was all that was available. It was very obvious that Gabby was the only one taking care of everything at the front desk, breakfast area and also helping with cleaning rooms. Where is the support that any employee deserves?

Negatives: Booked room with booking.com. get to the motel to be told they are full and I had no room.

Negatives: I paid for 2 nights. I was called on Saturday to say that I was supposed to check out. They had the wrong name with the room. I thought I cleared this up, but on the following Monday, I was charged again. No one will answer the phone when called.

Negatives: It was quite run down. Two separate customers were at the front desk with major room problems (room not clean at all, dirty towels, etc) when we were checking in. They were moved due to no one to clean them. Our room was clean for the most part. There were hand prints on the wall. The beds were quite old and not that comfortable. We were very uneasy staying there. It was difficult to leave the property due to traffic in the area, no matter the time of day. It truly did not feel like the advertisement and reviews I read on booking.com before reserving.

Negatives: We had a reservation for a king room with spa and when we got the the staff said it was not available and would have to put us in a queen room.

Negatives: Everything

Negatives: First room we went to was dirty and the second room the card key would not open the door so we left and asked for a refund