Hotel Hugo

Negatives: Smallish room. Coffee machine not great, no milk, cheap blinds. Dinky beds. Comfy though, but tight for a couple.

Negatives: I did not like that the soaps in the bathroom weren't restocked and the room was cold. The staff forgot to give us water bottles during welcoming this time.

Negatives: Shower situation was a little awkward — my husband turned the shower on and it got too hot but there was no easy way to turn it down/off

Negatives: Housekeeping was a disaster, we would get back at 4:00pm and find our room not cleaned. On one day the coffee wouldn't be replenished, the next day no coffee cups, the day after no soap. It was frustrating. The service in the restaurant was also not good. The rooms were also small, but maybe that is the standard in New York. For the price we paid, we were expecting a lot more.

Negatives: The room, 206, had major issues. Window blind was missing and the hotel spotlight was located outside our window and it lit the entire room during the entire night. Not the best sleeping conditions. The AC/heat unit was extremely loud and woke us up every time it turned on. I turned it off and dealt with a cold room instead.

Negatives: Sheets were seemingly clean but had noticeable large holes in them. At the point I noticed, I was too tired to call down but not sure how or why housekeeping would put bad sheets on in a “4 star hotel”. Both women working were very rude to me. When checking in the girl took my passport & said ok your room isn’t ready and handed it back. I said ok when will it be ready and she rudely said 3 pm. Upon checking out, I called down and asked a different woman working the reception if they could send the bellman to help me take my 2 large bags + 1 carry on downstairs. She seemed confused why I would ask for help with bags & annoyed that I did. After waiting more than 10 minutes, I left my bags outside my room and made my way down to save time checking out. I mentioned to her that I was still waiting on someone to come for my bags and she seemed annoyed with me & said yes that’s because we don’t have a bellman working at this time so I had to send another staff member. Weird to me that you don’t have a bellman working at 8 am. Again this staffer also seemed rushed and was rude. No questions about how my stay was or apologies for the inconvenience this caused, she didn’t seem very happy to be working. I will say the woman who was called to take down my luggage (possibly housekeeping) was kind & sweet, would’ve much rather seen that energy with the girls behind the desk.