The Westin Cleveland Downtown
777 Saint Clair Avenue Ne
Cleveland, OH 44114, US
Cleveland, OH 44114, US
The Westin Cleveland Downtown is pet friendly. The number of pets allowed is 2. Dogs only. Pet weight limit is 75 lbs. **In common areas, pets must be on leash or in carrier.
About This Property
Featuring a restaurant and bar, The Westin Cleveland Downtown is located in Cleveland. This hotel offers a fitness center and business center. WiFi access is available and Rocket Mortgage FieldHouse is 4 minutes' drive from the property. Each room at the hotel provides a flat-screen cable TV and refrigerator. Complete with a bath or shower, private bathrooms also include a hairdryer and free toiletries. A seating area and iPod dock are also provided in every room. A 24-hour front desk welcomes guests to The Westin Cleveland Downtown, which features banquet facilities and on-site shops. Other amenities offered at the property include laundry services, luggage storage and valet parking. The hotel is 5 minutes' walk from Huntington Convention Center, 0.7 mi from FirstEnergy Stadium and 3 minutes' drive from Progressive Field. Cleveland Hopkins International Airport is 14 mi away.
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Check in / Check out
Check in time:
4:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- ATM/cash Machine On Site
- Accessibility Meeting Spaces Available
- Accessible Bathtub Available
- Accessible Concierge Desk
- Accessible Parking
- Accessible Public Restrooms
- Accessible Registration Desk Available
- Accessible Rooms Through Interior Corridor Available
- Accessible Rooms With 32-inch Wide Door Opening Available
- Accessible Route To Business Center
- Accessible Route To Fitness Center
- Accessible Route To Guest Rooms
- Accessible Route To The Registration Desk Available
- Accessible Shower Available
- Accessible Toilet
- Accessible Vanities Available
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Audible Alarm
- Bicycle Rental (charges May Apply)
- Breakfast Takeaway Containers
- Business Centre
- CCTV In Common Areas
- CCTV Outside Property
- CCTV Security In Common Areas
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Closed-caption TV
- Concierge Services
- Contactless Check-in/check-out
- Contactless Check-in/out
- Convenience Store
- Cycling
- Daily Disinfection
- Daily Housekeeping
- Deadbolt On Doors Available
- Dry Cleaning
- Electronic Room Key
- Elevator
- English
- Face Masks For Guests Available
- Facilities For Disabled Guests
- Facilities For Disabled Guests Available
- Fax/photocopying
- Fire Extinguishers
- Fitness
- Fitness Center
- Fitness Centre
- Flashing Door Knocker Available
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Free WiFi
- Golf Course
- Golf Course (within 3 Km)
- Grocery Delivery
- Guest Accommodation Is Disinfected Between Stays
- Guest Accommodation Sealed After Cleaning
- Guests Can Opt-out Of Daily Cleaning Service
- Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hearing Accessible Room And/or Kit Available
- Heating
- Heating In Public Area
- Higher Level Toilet
- Hygiene Certification
- Internet Services
- Invoice Provided
- Invoices
- Ironing Amenities
- Key Access
- Key Card Access
- Kid Meals
- Kid-friendly Dinning
- Kitchenware
- Laundry Services
- Lever Handles On Door Available
- Lift
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Lower Bathroom Sink
- Lowered Electrical Outlets Available
- Lowered View Port In Doors Available
- Luggage Storage & Lockers
- Main Entrance
- Meeting/Banquet Facilities
- Mobility Accessibility Available
- Non-Smoking Rooms Available
- Non-slip Grab Bar Available
- Non-smoking Property
- Non-smoking Rooms
- Non-smoking Throughout
- Off-Site Parking
- On-site Accessible Restaurants/lounges
- On-site Parking
- Parking
- Parking Available
- Parking Available (charges May Apply)
- Parking On Site
- Pets Allowed (charges May Apply)
- Physical Distancing In Dining Areas
- Physical Distancing Rules Followed
- Physical/social Distancing Guidelines
- Private Parking
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant
- Restaurant(s)
- Room Service
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
- Security Alarm
- Self-closing Doors Available
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Snack Bar
- Spa/sauna
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- TTY/TDD Compatibility Available
- Temperature Check For Guests And Staff
- Toilet With Grab Rails
- Use Of Cleaning Chemicals That Are Effective Against Coronavirus
- Valet Parking
- Valet Parking (charges May Apply)
- Vending Machine
- Vending Machine (Drinks)
- Vending Machine (snacks)
- View Port In Door Available
- Visual Aids: Braille
- Visual Alarms
- Wheelchair Accessible
- WiFi
- Wine/champagne
Recent Reviews
Review
Passable
Review
Bad
Positives:
The bed was very comfortable, the room was large, the location downtown was great.
Negatives:
Because we were only able to book an accessible room through booking.com, although we didn't need the accessibility, the shower was the hand-held type and the water pressure was so low that I couldn't wash my hair.
Review
Very good
Review
Very good
Positives:
The view was nice and the room was quiet
Negatives:
The shower was broken.
Review
It was ok but had...
Positives:
Location
Negatives:
Mold on the shower tiles and cracks, chipped paint, sticky bathroom floors, toilet weak flushes,body wash container was empty
Positives:
The customer service was great. We had a bit of an issue with the parking garage because a kid who didn’t work there tried to scam us $30 cash for parking. But he didn’t work for the hotel and the staff helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated. The view of our room was great and the location was so convenient, we could walk to just about anything we wanted to do!
Negatives:
The water pressure one day wasn’t that great but they fixed it fairly quickly
Review
Great location, great staff, great...
Review
Very good
Review
Superb
Positives:
Very clean, newly updated, convenient location.
Negatives:
The bed was a little bit hard
Review
I liked this hotel, and...
Positives:
I enjoyed the location, it was close to everything downtown area, the rock ‘n’ roll museum and other attractions or in walking distance, there was a St. Patrick’s Day parade that was amazing! We were very close to all of the stadiums. The casino was also in walking distance. This hotel was nice & very friendly. There was a young gentleman that was a greeter that greeted you very pleasantly. Upon our arrival & upon our leaving he was very respectful and wished us a safe travels & stated that he hope we enjoyed everything that the hotel had to offer. Supposed to be back in Cleveland next month, so hopefully the only issue that I did have gets resolved, because this would definitely be our go to place to stay. My husband was extremely relaxed!! Which was well needed.
Negatives:
I was charged for my room on a card and was told that it did not go through. Had to use another card to get my room. I am still waiting for the hold to be released from the first card. No resolution has been done as of yet, my financial institution states that it is the hotel that is still holding the funds. When my other card shows that the services has been paid. I contacted the hotel spoke with a representative. She said that they would look into it and get back to me. I still have not heard from anyone as of yet. I still have a hold on my bank account of over $500. This was the only downfall that I honestly say I endured during my stay, and currently still enduring.
Review
My overall stay was excellent.
Review
This guest did not leave comments about this hotel.
Positives:
Staff were wonderful, hotel exceeded our expectations.
Negatives:
NA
Positives:
Conveniently located to events and attractions in downtown Cleveland. Great walk-in shower. Staff were extremely friendly and helpful. Restaurant and bar located within the hotel.
Negatives:
Cost of parking: $35 per day to self park, $45 per day for valet.
Review
Very nice room for the...
Positives:
Great location.
Negatives:
Bar was way over priced for drinks.
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