The Woodlands Inn

Negatives: I'm saddened to share that my front desk experiences with this establishment vary. Considerably enough that I must bring to attention here. There are some staff that are mildly to moderately kind and courteous and then there are others that just seem not to be willing to engage, or welcoming on check-in. Often times it has me asking myself if I've done something to that person who's working with me at Check-in, or any stops by the front desk. I can at least vouch for this on my previous two visits here. I try to chalk it up to folks having bad days but I'd like to believe that I'm not apart of the bad day so please don't treat me as the cause. Room issues. The two previous rooms I've stayed in had some sort of issue or defect in them. Something's either not working, damaged, or showing signs of a need for repair / replacement. My fiancé' and I are rather patient people and also very understanding, but it seems to be a trend at least in the rooms that we've stayed in recently. I make it a necessity to be certain to note or take photos upon room check before we even settle in, and make certain that the staff are aware. What also varies are the beds and comfort levels. I have chronic back issues too so it might be me, but I've asked my fiancé about her sleeping experiences and she has had difficulties with this as well during our previous stays. I trust her word on this because she does not have back problems. Like I said though; it varies per room per stay, so there might be efforts going on with updating beds and styles here at the property.

Negatives: The staff behind the front desk. Some of them need a little bit of training, and others need to learn how to treat their guests. The heater in our room sounded like a train. The hallways and elevator are freezing, and the toilets barely flush.

Negatives: We booked a pet friendly room from their website and a total price was given. On arrival, I was charged an additional $30.00 for our pet, “because this is what our hotel does.” Very disappointed with the lack of transparency…

Negatives: The suite my family member stayed in was so bad it had mold in the corner of the window the windows were falling apart and when moved to another suite it was the same scenario. We came with a group of 9 and all rooms but one had issues and we had to be moved. Out of 5 rooms 1 was ready for us after an hour after check in

Negatives: Some staff was rude and ignorant. They weren’t helpful at all. Only one staff (lady might) was very nice.

Negatives: The outlet didn’t work in bathroom and one near the bed . Also when we got there was no heat on and was very cold .

Negatives: Walked into our room that was ice cold, heat in the room was off. First 1/2 hour in our coats as the room was so cold. Bathroom facilities very out dated, especially sink area.

Negatives: The pool area had ants And someone dog crapped in the hallway

Negatives: the back around was under construction so not a nice view book a steam side balcony room don’t get that