Snow King Resort Hotel

Negatives: No real complaints. I think at a ski resort the staff should have been better informed about how to get medical assistance.

Negatives: Toilet kept stopping up- believe they have sewage issues

Negatives: Staff wasn’t always informative about facility, hours etc.

Negatives: Outside Hot Tub/jacuzzi was not working

Negatives: My only complaint would be the bed in my room. A bit firm for my liking but thats very very minor issue let's be honest. No hotel can afford to go out and buy a 3,000 mattress for every room haha.

Negatives: Check-In: Upon arrival, we experienced difficulties with the check-in process. The staff seemed unaware of specific fees and charges and were unable to provide clear explanations. Shuttle Service: The shuttle driver took us to our condo and claimed we were unaware of our room number. As first-time visitors to the property, we were unsure of our room's location and thought the driver was kind. However, this confusion was not adequately addressed. Noise Complaint and Harassment: On the second night, we received a noise complaint. The front desk threatened to involve the police despite our sincere apologies. Unprofessional Conduct by Manager (Matthew): The third night was particularly troubling, with the manager, Matthew, harassing us and making unwarranted and condescending threats. He even suggested escorting us off the property and made veiled threats, creating an uncomfortable environment. Hygiene Concerns: We discovered a stained towel in one of our rooms, which appeared to be contaminated with feces. Despite reporting this to the staff, there was no follow-up or resolution from the management. During a meeting with Matthew a few days later, he implied that my mother intentionally stained the towel with her feces. He also said that he still had the feces-stained towel sitting in his office for proof of something. Spa Appointment Cancellations: We pre-booked spa treatments many months ago. These appointments were abruptly canceled due to weather constraints, a decision that seemed arbitrary, given that other guests' reservations were not affected. Matthew's response to our inquiries was unprofessional and included threats of eviction. There were discrepancies in the information provided by the spa and the front desk, causing further confusion and frustration among our party members. Unprofessional Behavior by Management: We requested to meet with Matthew in person to discuss how we could resolve some issues.

Negatives: I received an auto text at 2:07 AM from Snow King . I let the front desk know and they were going to report it.

Negatives: Cleanliness: There was a funky smell in the hallway, and there were empty water bottles behind the tv dresser. The phone in the room didn’t work. No bathtub which would be nice to relax.

Negatives: Just for checkout - please ask which card to charge instead of charging it automatically. Sometimes we want to use a different card!