La Quinta by Wyndham Ft. Myers - Sanibel Gateway

Negatives: rude staff. received no pillows as instructed. was talked to rudely and the staff told me she didn’t care that my sons didn’t have pillows!

Negatives: Bugs all the animals and people living there

Negatives: the swimming pool was closed

Negatives: I was billed an extra $180 after checking out, my receipt didn't show the extra charges, they falsely billed my card for no reason, I'll never stay at this motel chain . ever again

Negatives: Falling apart

Negatives: This location is nothing like the pictures. The room was not clean and there was one little light in the bedroom and in the bathroom. It was dark and gloomy. I'm guessing that was by design because they didn't want you to see all of the stains on the carpet and how run down the room was. My socks were dark from simply walking on the carpet and it smells completely musty. The door to the room is to the outdoors and it was not secure. Therefore, I made sure to leave the bathroom door opened up against the room door to keep it a bit more secure. Due to the uncleanliness, overall uneasiness of staying there, I called booking.com to see if I could cancel my 14 night stay-I was on the phone over 30 minutes with booking.com going back and forth between myself and the General manager. Booking.com finally got approval for me to check out the next morning. I received an updated confirmation stating the new check out date and the charge would be $262.01. They had already charged me $1912.13 for the first week of my stay, so all but $262.01 would need to be refunded. I checked out on Feb. 1st. (I stayed ONE night). When leaving the breakfast that they offer is literally a little white bag with a tiny mini muffin and a granola bar. Fast forward, Feb. 14th after I had been checked out for 13 days- they proceeded to charge my card another $1962.30!!! I've emailed and sent them the Booking.com confirmation of the change to one night, called and waited for the general manager to get back to me for my $3600+ refund- the General Manager, Jerry, will not get on the phone or reply to me at all-he had Hilda tell me that he could not refund me because no one ever go approval from him. That is a complete lie. THIS is why the location is like it is with management like that. They also will use the excuse that 1st level is under construction because of the storm, but that has nothing to do with the room on the second floor in the back that I was in.

Negatives: The breakfast was awful. No fruit, no juice, the yogurts were less than half sized and the options were totally carb heavy. The room was dark and not well laid out. The water pressure in the bathroom was terrible. The tiny shampoo packets were impossible to open without scissors (which you cannot travel with). We ended up buying shampoo. Same with makeup remover packets. The AC unit was terribly loud and did not vent properly. The pool and hot tub were not open due to hurricane (we understand the devastation) BUT we were made to sign a Hold Harmless agreement regarding the amenities which we could not use at all. Our room was not checked or cleaned throughout our stay.

Negatives: ROACHES SEWER ODOR AND MOLD IN SHOWER

Negatives: How about a pool that’s open. It’s been over 5 months since the hurricane.