Red Roof Inn PLUS Chicago - Hoffman Estates

Negatives: I had a booking on 12/16-12/17 that was supposed to be cancelled but still showed up on my booking.com account. I called immediately at 8:18pm EST/7:18 CST to explain what happened and that I was hoping for a refund, and that I was actually going to be checking in a day later with someone else under a different reservation. This lady told me she would refund me and to contact booking.com. I did so immediately after I got off the phone with her. I waited on booking.com to respond and when they did they said they were waiting on the property to respond. The property never responded. 5 days later and I ended up calling booking.com and they were able to assist, however told me the property denied the requests. I needed up going downstairs to soesl to them in person, exoaliejd the situation had the proof ready that I called and reached out to booking.com. They didn't want to take that into consideration. They kept telling me I needed to contact booking.com. I repeated myself multiple times that I already had, and that they JUST spoke to them on the phone and denied it. I asked how they respond and refund they just shrugged and said I needed to contact booking.com. I repeated myself yet again. I asked the lady if shes the one who they spoke to and and told them it was denied, she proudly said yes. I asked if the answer was just no for a refund. What did hy do?! Told me to contact booking com. Why do they need to bat around the bush when asked for a Direct answer? Because they are a shady business doing shady business practices. We lived here for 2 years while going through hard times. They have gone down hill, and I will NEVER patron this location EVER again. Possibly never any red roof period because of this. This was Not this bad last year before we moved. They just want to keep money to fatten their pockets. Absolutely disgusting. I asked for a direct answer and was given a non direct answer while they're running in circles trying to respond.

Negatives: As I said I did not like the bad facelift the room received. There were cobwebs all over, spiderwebs all over, spiders in corners, trash under the bed, some sort of grease that dripped down the entire wall next to the bed, the nightstand was askew with 2 legs caught on the bedframe and when I went to put it back into place I saw there were garbage wrappers of some sort and other stuff under the nightstand. There were spiders in the drawers of the dresser. I did not like that there was no channel guide (either digitally on the tv screen or printed out) to see what channels were available. As a matter of fact I had to go from channel to channel and it did not say what channel I was on or what the network was...in this day and age it is inexcusable. There was no chair to sit on while putting shoes on or taking them off, however the most bothersome thing was that there was a cover to a needle of some sort laying on the floor in front of the dressser when I walked in. I use insulin and it looked like one of my caps, however, I'm sure it was from someone shooting up drugs of some sort as there were cars pulling up to rooms all night long making drop offs. It was not food being delivered either, they were definitely drug transactions. So, I took pictures of everything I described in the room when I arrived and would be happy to send them to you. I want a reply to this and to be honest I think I deserve a refund of some sort as it was a terrible experience and I got almost no sleep because of the cars constantly pulling up tp rooms all night. If I do not hear back from you I will review this hotel on every site I can find, as well as social media and I will include all the pictures I took. This is not something I would normally do, it's not my nature, but it really was the worst hotel experience I have ever had! Sorry. Gary Ryckewaert