Home2 Suites by Hilton Louisville Downtown NuLu

Negatives: This hotel is beaten up. The sink backed up, the shower dripped, and the blanket was uncomfortable. In the entryway to my room, the drywall was clearly sagging. There was a towel in the bathtub to catch the dip water, presumably to deaden the noise. One doesn't expect to have such makeshift "solutions" in a hotel of the Hilton name. I understand that it is a great location, but I would have paid more for a well maintained hotel. You need a maintenance crew to go in there and FIX THINGAS!

Negatives: During my recent stay, I was quite disappointed with the overall cleanliness and service. My room was not as clean as it should have been—there were hairs in the bathtub, the desk chair was filthy and smelled terrible, and I even found cobwebs on the glasses and utensils incompleted. I reported a safety concern about the internet box hanging from the wall, especially as I was traveling with kids, but it was never addressed. The hallways were also poorly lit, adding to an uncomfortable atmosphere. As a Hilton Honors member, I was expecting the usual warm welcome, but I didn't receive the member welcome bag, and the staff lacked the friendliness I’ve come to expect from Hilton properties. The parking situation was also concerning. Although there’s a fee for parking, the lot is open and easily accessible to anyone, which didn't feel secure. I frequently stay at Hilton hotels and have always had positive experiences. However, this was my worst experience so far, a far cry from the genuine Hilton experience I had at the Home2 Suites in Shepherdsville, which is in the same area. This stay did not meet the high standards I've come to expect from the Hilton brand.

Negatives: You had to pay for parking. That was a bill not accounted for. We stayed 3 days it was like 50 dollars.

Negatives: I didn't get a gift bag when I left. I saw others got one. Also for the first couple of days, the pool was broken so I had to pay for entertainment for the kids that the pool would have provided. Parking was very expensive. I'm sorry. We are not rich. 48 dollars for 3 days.