Hampton Inn Boston-Norwood

Negatives: Did not like that there was no pool,

Negatives: Went with family. Reserved 2 rooms. One room was not ready at checkin, we waited an hour for the room to be cleaned. The king room with sofa bed was anissue. That room was not cleaned. Used towels and soap present. What the real issue was however; When the sofa bed was opened up, there were sheets already. When removed they felt damp. There were several yellow spots on the mattress. One at least 3 foot in diameter. The staff were unresponsive to the phone call. A half hour later we went to the lobby, we’re told we could change rooms. We declined since we had unpacked during the hour we waited for the 2nd room to be cleaned. Was told staff were looking for a new mattress. Another 30 minutes go by, no one called or came to the room. Husband returned to the lobby. Staff at desk acted surprised. Fortunately the housekeeping manager ( who had only just started the job) was present. She had not heard about the issue and came up to the room. When she saw the mattress she was appalled. She was the ONLY responsible staff present. She immediately had the mattress removed, cleaned the entire sofa/bed herself, disinfected everything. Housekeeping staff were seen throughout our 4 day stay at the end of the hallway, on cell phones.

Negatives: Wifi wasn’t free

Negatives: Really have an extremely small list of suggestions rather than complains. So you know, they are remodeling the dining area, I presume. The only thing my wife missed at the buffet was some fresh fruit. Really, I had to reach to find these!

Negatives: Wish they kept the pool

Negatives: Breakfast area is with flies.

Negatives: Room had the smell of dog. Saw a dog pee in the lobby and the owner did nothing to get it cleaned up. Was given a price for a larger room online but assigned a smaller room at hotel. Asked but did not receive lower price although was told they were giving us a lower price.

Negatives: No swimming pool