Fairfield Inn & Suites by Marriott Boston Waltham

Negatives: Front desk wasn’t discreet. Pretended for over an hour that he couldn’t find my name on the reservation because booking had a typo. It was well after midnight and we had to arrive at our trip destination early. When he finally showed me “the list” of names it was so short a list that if he’d wanted to find my name he could have. He wanted to teach me a lesson not to use booking.com instead of booking with the hotel directly — “see how terribly inconvenient this is?” Everyone in the lobby knew we used booking.com and that he had a loud and lesser opinion about it.

Negatives: I could’ve stayed at a less expensive hotel but I chose you guys because I thought my experience with my wife would be better than it was. 1. Your coffee is disgusting and there’s no point in spending the money to put out coffee if you’re not going to go all the way with ensuring that it has decent flavor and is reasonably fresh. 2. While you did have some choices for breakfast, I find it ridiculous that you didn’t have scrambled eggs or muffins, which are two staples of the American breakfast. 3. I’m diabetic so I don’t use sugar in my diet The most popular artificial sweetener in America is Splenda and It was a struggle to obtain it every time I wanted a coffee. 4. The mattress was either old or poor quality and nowhere near as comfortable as one of your primary competitors. 5. Your extra fee for parking to pad your bottom line is ridiculous. I had other options in a similar price range and similar hotel rating with free parking provided. 6. Icemaker on our floor was broken during our stay even though we told the front desk about it multiple times. 7. You had all night to vacuum the common areas and chose to do it while we were having breakfast in the morning sitting down in the breakfast area. You may not be aware of this but there are dust particles kicked up into the air when you’re vacuuming. Nobody wants to breathe that crap in while they are eating!