Extended Stay America Select Suites - Kalamazoo - West

Negatives: Electrical outlet covers had not been replaced and were sitting on counter in room. There was a large cockroach that was running across the bed when we first entered the room. We turned around and left the hotel and did not stay at this hotel.

Negatives: See above, there was nothing to like. Although the young woman at the front desk was pleasant

Negatives: I booked a room with 2 double beds. They tried giving me a room with one bed and an uncomfortable pull-out couch. I wasn't paying over $100 a night to sleep on a pullout couch. Cancelled my room as they had no other room to give me. Left me scrambling to find a hotel. I was assured my credit card would be refunded, of which it has not. I am currently still trying to get my money back. Unacceptable!!!!

Negatives: They were rude

Negatives: Na

Negatives: I don’t like the way things were handled today. Very unprofessional. Refused me an itemized statement charged me 3000 for 3 weeks my son had a meltdown due to the rude clerk. We were kicked out due to the staff 1 staff. 1bad apple ruins the bunch. The the 2 lady housekeepers were wonderful they asked if they could assist me several times. And the lady behind the desk not only refused my bill she was rude enough about it that my son was melting. He slammed the door out of rage due to her attitude. And when I was approached my management as she was there she told Me to leave they called the cops they gave me an hour made my autistic son sit in the car yes he is almost 21. That still doesn’t give an employee of ur the right to criticize us in any way or be little us at all and both of these factor were in play. It all started over her attitude about my son booking a room the day before because of a mistake. She fought with me told me I was lying so I showed her and all she did excuse my language but bitched about everything she could and I don’t care if my son is almost 21. It’s his money they are taking and as I have told all the staff 3 weeks ago he was autistic. There was no talking about this. And I’m sorry I do believe I should have at least been entitled to speak my side. Like I said all the other lady’s and mantaince man we wonderful it was that one apple that spoiled us all. So the cops came they trespassed me and my son. I had to pack all my stuff as my son was told not to go in the building. As he was sitting out there he was starting to melt as he feared I was going to jail. I cop came up with me. I got my stuff my room was left spotless I mean spotless and we left. I don’t know who to talk to as today the owner was there and I asked staff to speak with him they told me he left and once again was another lie as he was just pulling off just before the cops came.

Negatives: N/a

Negatives: I’ve got charged Two-Hundred and Fifty dollars For smoking and l don’t smoke in room. I roll cigarets but l don’t smoke in room. Why would l want to be charged 250$ to smoke in room. Make it make sense. I stayed with you guys in the past for a month and never smoked in room Sincerely, Arnoldo Rodriguez

Negatives: The roaches crawling on me in bed, the dried blood in the bathroom, the cigarette smoke from rooms or outside.

Negatives: At first glance, this hotel was sketchy to say the least. It was very busy, with many walking in and out at 11pm at night and hanging out in the parking lot. We waited in the lobby for a good 20 minutes before someone came to the desk. And that is because we had to call corporate to get ahold of the people at this hotel. Then when we get to the elevator, it stunk. Upon arriving to our room, we noticed an infestation of bugs everywhere. Many different kinds of bugs. They were on the walls, floors, furniture. It was disgusting. We promptly left after requesting a refund.

Negatives: It's a smaller numbers of the things I did Luke pretty much the cook top and refreshing

Negatives: I got the room for the coffee pot and stove but no kitchenware was available either.