Extended Stay America Select Suites - Detroit - Roseville

Negatives: Nothing

Negatives: Clean and friendly staff

Negatives: Nowhere is perfect ALL THE TIME, but what stands out to me is when a business truly strives to be perfect. Extended Stay did that for. I noticed and appreciated it.

Negatives: Clerk could have opened the door to let me in so that I could fulfill my reservation. I stood outside for almost 10 minutes in the cold while looking at him take care of 2 people in slide the building even after he looked up and made eye contact with me but never acknowledge that I was standing outside waiting. Very unprofessional. Although I'm sure this won't go anywhere, but just thought I'd voice my frustration.

Negatives: The area is scary. There are actual crackheads and hookers in the parking lot, people hanging around the cars, following me as I walk my dog. It's a 4 person room, they only give you 2 towels, 2 washcloths, and a floor towel (no hand towels), and charge $1.88 per towel to exchange for clean ones. You have to take your own garbage out. And there was black hair EVERYWHERE. On the sheets and pillowcases when we walked in, on the floor, on the counters and sinks, and in the shower. All different lengths. The tub is clogged and the water doesn't go down the drain while showering. There were little black hair rubber bands on the floor when we walked into our room. I swept under both beds (with a broom I bought) looking for my dog's toy, and there were orange press-on nails under each bed, along with a tumbleweed of black hair. The morning staff at the front desk have no kindness to them at all. The pink haired lady at night is much nicer and friendly.

Negatives: I never got to stay at the property. When I arrived the lobby was closed. I called and talked to a representative and they told me my room had been canceled. I had to sleep in my car for the night. There was no communication to let me know my room would be canceled.