Aloft Portland Airport Hotel at Cascade Station

Negatives: I did not like the staff. Very rude. Had a incident with another guest and i feel i was treated unfairly due to my race i was sitting at the bar at least 20 minutes before the other guest came to order food. I had order food to my room. me, my fiancé & two children went swimming we came to get a drink talked with another couple i tipped the waitress, then another guest came to sit down & all kinds of chaos started. I feel as though I was treated unfairly and that the bartender chose sides. I was not out of control, she immediately said i was becoming aggressive & needed to calm down. I would love to speak with management, Ive worked in hospitality as a front desk clerk & and housekeeper. I would never treat a guest like that, or make a guest feel inadequate.

Negatives: The entire experience, start to finish was terrible. They charged for parking. Probably to pay for the parking robot. The check in host was “friendly” but really not helpful. She said we hadn’t paid for breakfast and said, “many people make that mistake when booking”. I looked back at my reservation, confirmed we had paid for breakfast and she had to call her manager to get an ok. No apology. And then- came down for breakfast and their cook didn’t show up. They pointed to the IHOP next door and said to contact Booking.com to get a $30 refund for the breakfast they couldn’t provide. Terrible weird expensive hotel. They are trying a new model for guests, trying to be innovative and trendy, but in doing so, failed to be hospitable and comfortable.

Negatives: my room wasn’t as clean like I would have loved it to be. I found someone’s old food behind one of the side tables by the bed, and some dust,but overall it was great for the night with my husband

Negatives: Shuttle is not efficient, staff could be much better.

Negatives: The manager was so hateful. My flight was canceled but my bags were on a plane still. I had already paid my booking in full through booking.com. When I arrived they needed an ID and a card for incidentals. I provided both but they needed a debit card and not a credit card to check me in. Long story short the manager was so rude and condescending that I just left and went back to The Harlow PDX. It was a 25 minute drive but SO SO SO worth it. Much cleaner, much friendlier staff, I felt like a princess after a stressful day as opposed to the borderline harassment this manager dealt me.

Negatives: I wish the bathroom in the room had a little more lighting than what it had. just seemed a little dim but other than that is was great!