Renaissance Philadelphia Downtown Hotel

Negatives: I did not like the white supervisor who, when she was asked by the front desk agent about being able to look up my Marriott Bonvoy membership using my email address... She lied and said no, it couldn't be used. And, then, this supervisor walked away. I knew she was lying because the African American supervisor had already stated that they could look it up. So, when the African American supervisor came back to the desk, she was able to shoe the front desk agent how to look up my account using my email address with NO problem. I booked a room with a view, and I thought that view would be more of the park. I got more of a full view of the marble looking bank and less greenery and brick buildings that are in the historic area. However, I was able to see some of the city landacape and what appeared to be a bridge in the distance, so that was lovely. The bed was not too comfy. It was hard. The desk chair in my room had seen better days. It needs to be retired to the furniture park in the sky.

Negatives: We had two rooms and one was VERY dirty! Red drops by the toilet. Dirty, stained comforter. Bathroom floor dirty. Entry tile sticky

Negatives: The Wi-Fi was poor for such a large hotel.

Negatives: The room was spacious but the smell inside was not so nice. Was missing some furniture compared to other Renaissance that I already joined in my previous trips. I called the reception to get a simple bath mat because it also was missing and I wanted to take a shower. They said to wait in the room for the item delivery but nobody came so I got to use the small facial towels which was pretty embarrassing. Additionally the hairdryer was broken.