The Bellevue Hotel in The Unbound Collection by Hyatt

Negatives: Some things didn't meet our expectations, considering we paid $1250 for 2 nights. Breakfast: My wife had breakfast in the hotel's 19th-floor restaurant. The open-buffet breakfast was $28, which was a small buffet (if you want eggs, for example, you order them a la carte by paying an additional $20 or so). You can't pour tea/coffee/juice for yourself, but the waiter brings it. When she was asked what she wanted to drink, she asked for a cappuccino. They didn't inform her that it wasn't a type of coffee included in their open buffet breakfast, and charged her an extra $6 on the bill. The juices weren't freshly made either. Including 18% automatic gratuity, she was charged $45 for breakfast. She went there between 7-8 am when the restaurant was almost empty. For some reason, the waiter took her to the last table in the corner to be seated while there were empty tables in the middle of the restaurant, near the buffet. She didn't want to sit in the corner far from the buffet and suggested sitting at the bar in case that was the only 2-person table. She was considerate not to occupy a bigger table by herself. So, she ended up sitting at the bar. They didn't bring her utensils until she asked for them. During this entire time, there was an unoccupied 2-person table near the buffet. She suggested switching to that table, but the waiter didn't let her. We don't know why. Housekeeping: We had a make-up artist come over for my wife's preparation for the ball. We expected housekeeping before the artist showed up at 2 pm. Out of respect for her, we didn't want full trash bins or a messy bed around. Housekeeping didn't come until almost 5 pm. They should leave clean cups for coffee/tea and replace empty water bottles for the day, before 5 pm. Amenities: The ironing table was small and of low quality. It was a pain to iron my uniform. The minibar was heating up and didn't keep anything cool.

Negatives: Room was dusty

Negatives: Room was dusty

Negatives: We ordered room service for breakfast. We were so disappointed when it arrived in a paper bag on plastic with plastic utensils. I had a hard time cutting my eggs Benedict. It was disgusting. I never would’ve expected that sort of food at our top hotel.

Negatives: Hoping some of the spaces under construction on the lobby level are places to gather and have a drink.

Negatives: Limited hours of amenities.