Embassy Suites By Hilton Pittsburgh-Downtown

Negatives: We ran out of toilet paper. Room was cleaned earlier, why didn’t the housekeeper replace the paper or at least leave us another roll

Negatives: The air conditioning was not working in my room. We complained 4 separate times, and multiple people came in the room to try to fix it, without success. Spending a day and a half in an 80 degree room was miserable- it felt cooler outside. Then, they finally switched us to a different room with working air (to a nicer room with a better view, which was nice) and the TV didn’t work. Again, complained multiple times multiple people came to try to fix it without success, but at that point I noticed the $100 bill I had in my wallet was gone. My wallet never left the room, so it had to be staff who took it. I know I should have locked it in the safe, but I just didn’t expect my things to be stolen from my hotel room. After that I just lived with no TV the rest of the stay. Other notes- hotel seemed generally low staffed, as most places are these days- at breakfast all the food would be out except oatmeal and then you could stand in a long line for omelets, and no plates, bowls, Milk, etc. Had to wait and track down staff to ask them to refill- they were nice and seemed to be trying their best. The hotel is by a bus stop, so a decent amount of homeless people near by, which is not totally unexpected for a downtown hotel.