Extended Stay America Suites - Knoxville - West Hills

1700 Winston Rd.
Knoxville, TN 37919, US

7.1 Rating | 2.5-Star Hotel |

Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.

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About This Property

This Extended Stay America - Knoxville - West Hills is located in Knoxville and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Knoxville is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows in every room. A grab-and-go breakfast is served every morning and includes bars, muffins, hot cereal, coffee and tea. The property offers free onsite parking. Attractions within close proximity to the hotel include the Smokey Mountain National Park, the University of Tennessee and the Pigeon Forge, Gatlinburg.

Room Types

Studio Queen Non-Smoking (refundable)

Studio Queen Non-Smoking - Free WIFI, Full Kitchen, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$83.32

nightly

$583.26 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Good news! Before Sunday, Sep 29th, 2024 at midnight local hotel time (in New York), you may cancel your reservation for a full refund. Between Sunday, Sep 29th, 2024 at midnight and Monday, Sep 30th, 2024 at midnight local hotel time (in New York), you may cancel your reservation for a partial refund. After Monday, Sep 30th, 2024 at midnight local hotel time (in New York), you are not allowed to change or cancel your reservation. If you cancel your reservation after Sep 30, you will still be charged for the full amount.

Refund Policy

Any cancellation received within 1 day prior to arrival date will incur the first night charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night charge (Property policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$583.26 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.

Deluxe Queen Accessible Non-Smoking (refundable)

Deluxe Queen Accessible Non-Smoking - Free WIFI, Full Kitchen, Fridge, and Microwave.
Sleeps up to 4
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$93.32

nightly

$653.22 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for quadruple occupancy (i.e. 4 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$653.22 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Suite King Non-Smoking (refundable)

Suite King Non-Smoking - Free WIFI, Full Kitchen, Fridge, and Microwave.
Sleeps up to 3
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$103.32

nightly

$723.24 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for triple occupancy (i.e. 3 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$723.24 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Air Conditioning
Air Conditioning In Public Area
Alarm Clock
Bathtub
Cashless Payment Available
Cleaning Products Available
Coffee Shop
Coffee/tea Maker
Daily Disinfection
Daily Housekeeping
Desk/workspace Available
Elevator
English
Facilities For Disabled Guests Available
Family Rooms
First Aid Kit Available
Food Delivery
Free Breakfast
Free Parking
Free Wi-Fi
Guests Can Opt-out Of Daily Cleaning Service
Hair Dryer
Hand Sanitizer In Guest Accommodation And Key Areas
Heating
Heating In Public Area
Hygiene Certification
Ironing Amenities
Kitchen
Kitchenette
Kitchenware
Laundry Services
Microwave
Non-Smoking Rooms Available
Non-smoking Property
On-site Parking
Outdoor Recreational Features
Pets Allowed (charges May Apply)
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Refrigerator
Separate Shower/bathtub
Shared Kitchen
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Smoke Alarms
Sofa
Spa Services
Staff Follow All Safety Protocols As Directed By Local Authorities
Staff Trained In Safety Protocol
Sterilizing Equipment
TV & Movies/Shows
Telephone
Toiletries Provided
Vending Machine
Wheelchair Accessible

Recent Reviews

Brian family with young children September 9, 2024

Positives: Sofa bed was uncomfortable and stained.

Negatives: It fulfilled its purpose but not something I’d do again. It’s worth spending an extra $20-30 for a cleaner more comfortable experience.

Review

Poor

Dennis young couple September 7, 2024

Positives: Not much

Negatives: The TV was not working. We called about it and was told “yeah, its been out all day. “. Found out later that ours was the only one not working. No offer to try and correct. The recliner is broken and under it we found a pop bottle. The desk clerk spent more time outside than at the desk Terr

Review

Terrible. We had planned on...

Kentrelle group September 3, 2024

Review

Exceptional

J with friends September 2, 2024

Review

Exceptional

Robert solo traveller September 2, 2024

Positives: It was located near to everything I needed.

Negatives: Other people who say there didn’t know how to behave. They talk to loud in the hallway, they slam doors behind them, and my last night there someone came in late and very drunk very very loud 12:30 to 1 am. Then at 5 am someone left loud and slamming doors.

Review

If looking for a younger...

Heather young couple September 2, 2024

Review

Exceptional

Danny young couple September 1, 2024

Positives: Price

Negatives: Room had a smell

Review

Cheap price but room had...

Debbie family with young children September 1, 2024

Review

Good

Oriana review category business travellers August 24, 2024

Review

Superb

John family with young children August 22, 2024

Positives: Easy access to interstate

Negatives: The breakfast selections were minimal at best. The room was meh.

Review

Pleasant

Joseph solo traveller August 19, 2024

Review

Good

Sherri family with young children August 17, 2024

Positives: Nothing really other than the affordability compared to nicer choices near UTK.

Negatives: The inside is so outdated and gloomy. The sound proofing is horrible. Some people were talking in the hallway in a distance but the sound still travelled into our room. The sofa bed looks ugly. There were crumbs on the blanket. If it’s not because we checked in late, we would have switch the place.

Review

One night is all we...

Shari family with young children August 5, 2024

Positives: Good location

Negatives: Staff rude and unhelpful, stained sheets

Review

Fine

Tom young couple August 1, 2024

Review

Disappointing

David young couple July 22, 2024

Positives: Location to mall for Harpers cruise in

Review

Exceptional

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.

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