Extended Stay America Suites - Knoxville - West Hills

1700 Winston Road
Knoxville, TN 37919, US

7.3 Rating | 2.5-Star Hotel |

Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.

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About This Property

Extended Stay America Suites - Knoxville - West Hills has accommodations in Knoxville. The 2-star hotel has air-conditioned rooms with a private bathroom and free WiFi. The property is non-smoking throughout and is located 7.9 miles from University of Tennessee. The rooms at the hotel come with a flat-screen TV with cable channels, a kitchen and a dining area. All rooms will provide guests with a fridge. Extended Stay America Suites - Knoxville - West Hills can conveniently provide information at the reception to help guests to get around the area. University of Tennessee Neyland Stadium is 8 miles from the accommodation, while Knoxville Convention Center is 8.1 miles from the property. McGhee Tyson Airport is 15 miles away.

Room Types

Studio Queen Non-Smoking (refundable)

Studio Queen Non-Smoking - Free WIFI, Full Kitchen, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$82.66

nightly

$578.58 total

for 6 rooms

includes taxes & fees

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Room Details

Policies

Cancellation Policy

Good news! Before Sunday, Dec 15th, 2024 at midnight local hotel time (in New York), you may cancel your reservation for a full refund. Between Sunday, Dec 15th, 2024 at midnight and Monday, Dec 16th, 2024 at midnight local hotel time (in New York), you may cancel your reservation for a partial refund. After Monday, Dec 16th, 2024 at midnight local hotel time (in New York), you are not allowed to change or cancel your reservation. If you cancel your reservation after Dec 16, you will still be charged for the full amount.

Refund Policy

Any cancellation received within 1 day prior to arrival date will incur the first night charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night charge (Property policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$578.58 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.

Deluxe Queen Accessible Non-Smoking (refundable)

Deluxe Queen Accessible Non-Smoking - Free WIFI, Full Kitchen, Fridge, and Microwave.
Sleeps up to 4
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$92.66

nightly

$648.60 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for quadruple occupancy (i.e. 4 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$648.60 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Air Conditioning
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Cashless Payment Available
Facilities For Disabled Guests
Family Rooms
First Aid Kit Available
Food Can Be Delivered To Guest Accommodation
Free Parking
Free WiFi
Guest Accommodation Is Disinfected Between Stays
Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
Hand Sanitizer In Guest Accommodation And Key Areas
Heating
Internet Services
Laundry
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Non-smoking Rooms
Non-smoking Throughout
Parking
Parking On Site
Physical Distancing In Dining Areas
Physical Distancing Rules Followed
Picnic Area
Private Parking
Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Staff Follow All Safety Protocols As Directed By Local Authorities
Use Of Cleaning Chemicals That Are Effective Against Coronavirus
Vending Machine (Drinks)
Vending Machine (snacks)
WiFi
WiFi Available In All Areas

Recent Reviews

Beth Family with Young Children February 6, 2024

Positives: The location

Negatives: The hotel smelled like cigarettes and marijuana. It was in my clothes every time I left. My 9 yo was coughing badly by 2nd night. Not healthy for your lungs at all.

Nkosi Traveling as Couple October 19, 2023

Negatives: Seen a roach in the bathroom

Review

Pleasant

Michele Traveling as Couple August 29, 2023

Review

Perfect

Garylee Business Traveler August 20, 2023

Positives: Very friendly staff and they are very accommodating. The younge r girl working needs more customer service training.

Negatives: The laundry, dryer specifically ate $2.50 of my money and she kept repeating "your fine" 100x and didn't reimburse my $2.50. I went and got $2.25 all the quarters I had and she didn't even give me a quarter to finish drying my clothes. I had to leave and go get more quarters. Very, very inconvenient and I hope she is "fine". The older and wiser lady was awesome and made my day better everyday I was there Thanks to her I still enjoyed my stay and would stay there again.

Review

A quarter short and stingy!!! But overall good place especially if your stay is extended.

Verified Hotel Guest July 18, 2023

Positives: The front desk clerk was very nice.

Negatives: The entire first floor smells like cigarettes. The room smelled like mold and cigarettes. I smelled like cigarettes just from staying there There was car blasting loud music at midnight for over a half hour and the hotel did nothing to shut it down.

Lynnward Solo Traveler April 27, 2023

Positives: Everything my friend

Review

Excellent

Shaun Solo Traveler April 23, 2023

Positives: Larry offered exceptional hospitality when I checked in.

Negatives: Bathroom door wouldn't shut in room 114

Review

very good, excellent hospitality while checking in, but bathroom door needs to be looked at.

Valicia Traveling as Couple July 25, 2022

Positives: We had an awesome time, and even with the little mix up with booking, Larry went out of his way to make sure he did'nt leave until we were taking care of. Even with his own car trouble he was so determined to make sure we were ok, you need more workers like him and Patricia, Tommy thank you all for being so kind, we'll be staying again soon.

Review

Exceptional

Verified Hotel Guest Family with Young Children June 19, 2022

Positives: Front desk evening gentleman was ever so helpful and accommodating!

Sandra Family with Young Children June 13, 2022

Positives: The staff were friendly.

Review

Exceptional

Bamafan Traveling as Couple June 2, 2022

Positives: Clean, roomy, comfortable. Staff was very accommodating.

Negatives: Breakfast could've been more extensive but that's really no big deal.

Review

Always stay here when visiting Knoxville

Luca Traveling as Couple May 22, 2022

Positives: Close to the mall. Spacious room.

Negatives: Very outdated style, the room and hallways had a strong smell of chemicals, the AC and fridge were super loud.

Review

Smelly.

Oakley Traveling as Couple May 3, 2022

Positives: The location was close to downtown Knoxville.

Negatives: The bed was too soft, and the pillows lumpy, didn't sleep well. The kitchenette was empty, no dishes, silverware, or pots/pans. Had to request a coffee maker. The 'breakfast' was grab and go, not what I was expecting.

Review

Disappointing

Nichole April 14, 2022

Review

This guest did not leave comments about this hotel.

Crick Solo Traveler January 21, 2022

Positives: the room was dirty. the room was not quiet at all. I could hear ppl talking from other rooms, the doors slamming and people talking kept me up all night. the appearance was POOR at best. The bed was extremely uncomfortable. I paid for my room BEFORE I arrived with my paypal credit through booking.com then they took my discover card at the front desk and charged me again for the whole stay!!!

Negatives: IT SHOULD HAVE BEEN CLEANER IT SHOULD HAVE HAD COMFORTABLE BED MORE BLANKETS AND A QUIET ATMOSPHERE

Review

NO SLEEP,TOO NOISY, UNCOMFORTABLE BED, NO EXTRA BLANKETS, DOUBLE CHARGED!!!

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