Extended Stay America Suites - Houston - Stafford

Negatives: The house keeping managers. She literally does not have social skills. I do not know how she is in this field. She does not know how to approach customers she’s easily offended when there is no reason to be when asking questions to her she would get defensive she actually launched at me and the manager had to get between her and me so she would not hit me the guest, yes that is correct it is like a 16-year-old girl who loves to have an argument and if you do not pay hour, not out of that hotel room in the time that is the highlight of her day

Negatives: Ii booked a 2 double bed and 1 sofa bed, when I went to check the room there was not even a sofa in the room. Desk lady said no rooms available with sofa for another hour or more, this was at 4pm. We just have back in from the zoo so we really needed showers and rest Checkout is 11 and check in 3 and they couldn't get the housekeeper to prioritize this? Anyhow I told the desk lady since she didn't have any rooms I wanted a refund and she said she couldn't do that so I gave her the key and left without my money. The room 315 smelled musty, the bathroom door didn't even close, we didn't even unpack just walked in to check it out and walked back to the office to see why no sofa. I was furious that she told me she couldn't process the refund when all our luggage didn't even leave our vehicles. So we then drove across the street and stayed at the holiday inn. I'll never stay at this place, should've known better for the price. Now to see if my bank or booking.com will refund this.

Negatives: swimming pool wasn't clean breakfast needs more veriaty

Negatives: where to start? I booked a king room with a sofa bed. They gave me room 356, it was quite roomy, but didn’t have a couch. I called the front desk, she said give her a few minutes (Indian lady) i call almost 30 minutes later and no answer. finally me and my husband walk to the front and there is a new young lady at the front. I explained that I paid extra for the sofa bed (we had our 3 daughters with us) and she had no knowledge of the situation at all, apparently the lady before her got off and said nothing to her. so the young lady looks online she said there’s one available, 356, I explained to her that was the room we were in and there was no couch in there. I remained calm didn’t get irate, things happen. I asked her if there was a cot or something she explained there wasn’t. she then brought us out 4 blankets.. my husband laid on the floors, while me and the girls laid on the bed. I was told to go talk with the manager at 7 am. I go in there at 7 am and the front desk lady (new young one morning shift) tells us it’s the weekend and the manager doesn’t come in til later “whenever she wants”. I checked out at 815 am because we had Cheer competition. we were there with about 7 other rooms as well. I DO NOT RECOMMEND.

Negatives: The tool was dirty and has a smell of rotting meat.

Negatives: There were some indications that the room had spots missed in cleaning. The kitchen was devoid of all utensils, dishes, appliances. The hotel was full and they lacked enough cookware and coffee pots to stock every single room. I had to bug them first 2 days to get needed items bit by bit as people checked out. Also, pool was closed.