Travelodge by Wyndham Cedar City

Negatives: It was pretty basic, but clean. No towels or tissues in room

Negatives: The place is run down when I got there I went inside and I had already put in my comments for my booking that I was traveling with two service animals the lady at the front desk said well what kind of service animal are they and I told her what it was for she says well for that reason you don't need two animals only one so I'm charging you for one of your pets and then they charged me for a deposit which was not even on their website that they were doing that I go into my room and it was not what I wanted it was completely disgusting toilet was gross I was very excited to take a bath because I have very bad legs I would not even dare sit down in that tub and then I ended up not even having hot water as it was I am very very disappointed and I am irate about how they treated me regarding my service animals and for why I have them that is not for them to say that I should only have one pet instead of two none of their business plus it's against the law to do what they just did by charging me for one of my service animals I wanted to show her my papers that it they were legally serviced and she refused to even look at the papers I will definitely never stay there again and never recommend it

Negatives: Extremely cold with no heat , did not provide an extra blanket as requested .

Negatives: No elevator to haul computer gear and luggage upstairs.

Negatives: I absolutely hated the fact that they kept rejecting our check in time 3x online but wouldn't respond to our messages online. Here's why this bothered me: We knew that we were going to be arriving between midnight and 1am on Friday so as a courtesy, we called the hotel before booking and asked them if they could accommodate us. Thjs was on a Tuesday evening. "Darren" in the front office was cool about it told us that we could have a late check in on Friday. So we started to make our reservation through Booking.com as Darren mentioned it would be less expensive than booking through him directly. Booking.com gave us several options to choose from to let the host know when our checkin time would be. We selected 00:00 -1:00 am. Booking.com said this was an acceptable check in time, and remember... so did "Darren". But within a few minutes of speaking to Darren and submitting our payment to booking.com, I received a message from the "property" that said our check in time was rejected. Immediately, I sent a response asking why. I NEVER HEARD BACK. Despite my efforts of calling, messaging them several times over days and days, they NEVER bothered to tell me why. I even tried resubmitting my checkin time 2 more times. They were always guixk to send a rejection but it was like they were ignoring me. Why tell me we can, then reject our request? I didn't need the stress just before going on our family trip but that's what they gave us. Friday arrived so we drove as fast as we can through rain and snow, just to try to arrive before midnight, their posted closing time, only to arrive 3 minutes before midnight and find Lynn, a cheerful, upbeat front desk host who knew nothing of our messages and she even told us she would be there until 1am. Then why the heck did we stress? Why did we rush? Why did they reject our check in time 3x then? I blame this on both the host and booking.com for not having a better system.

Negatives: Area

Negatives: Very few patrons, yet we were in a room with someone above us who decided to move furniture, dance, and drop numerous large items on their floor (our ceiling) till the wee hours of the morning. Also, the TV did not work.