Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

Negatives: Everything I have pictures of roaches the place was dirty & no stay-able I would like a refund it’s not fit for anyone to stay

Negatives: The entire facility, from the lobby to the room, was old, run down and filthy. We reserved a queen room but when we arrived, we were informed there were no queen rooms available and we were placed in a room with a double bed. The room had a desk with no chair, a kitchen with no dishes or cutlery, the bathroom was filthy, there were black mold spots on the ceiling above the shower, and to top it off, there were roaches!!! The floor was wet when we got to the room and we were told there was a leak in the room above us but because no one was currently in it, no more water should drip down. The front desk closes at 10pm and there is no staff on site until 7 the next morning. A phone number was provided for emergencies only. Housekeeping was not available and the manager said the rooms are cleaned every 14 days. The phone in the room has a surcharge for local calls, including the emergency phone number and when I asked for extra towels, I was told there was a charge of $1.75 for each additional towel or wash cloth. The room was $150 a night and I was completely disappointed with everything but the staff. They kept apologizing and thanking me for my patience. I will never stay here again. The entire building needs to be demolished.

Negatives: it nasty and theses pictures are false advertisement

Negatives: Very unsanitary. Roach infested, unclean, bed linens unclean, unswept floor, bathroom towel hadn’t been washed, brown old feces like stains on the floor, dried blood stains on bathroom door, trash in the hallway, large dog continuous barking from a room down the hall, horrible smell, very stained carpet in the hallway.

Negatives: That they stopped having coffee in the morning. Continental breakfast would be nice to have as well.

Negatives: I did not like that you only get housekeeping every 14 days. However they offer to let you exchange your linen for 1.75 which is great because to wash in guest laundry is 3.25 to wash and 3.25 to dry

Negatives: The property itself was not clean they had trash outside everywhere, clothes on the ground, the hallway and staircases had trash and cigarettes butts on the floor. Some of the staff attitudes wasn’t pleasant. The smoke detectors kept going off and all types of times because they were outdated! This place is being run down bye careless people!