Extended Stay America Suites - Richmond - West End - I-64

10961 W. Broad Street
Short Pump, VA 23060, US

6.1 Rating | 2.5-Star Hotel |

Pets are always welcomed guests! Up to two pets are welcome in each guest room. To ensure that rooms stay fresh and clean, there is a $25 (+ tax) per day, per pet non-refundable cleaning fee (not to exceed $150 + tax per pet), payable the first night of your stay.

Rooms

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Amenities

Book Now from $90/night

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About This Property

This Extended Stay America - Richmond - West End - I-64 is located in Glen Allen and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Richmond - West End - I-64 is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. A free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. Weekly housekeeping services are provided for free and daily provided for a fee; towels and linen exchanged at the front desk. The property offers free onsite parking. Attractions within close proximity to the hotel include the Short Pump Town Center, the Bowl America and the Regal Entertainment Theater.

Room Types

Studio Queen Non-Smoking (non-refundable)

Studio Queen Non-Smoking - Free WIFI, Free Breakfast, Free Parking, Full Kitchen, and Fridge.
Sleeps up to 2

$90.24

nightly

Select

Room Details

Policies

Cancellation Policy

For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

Refund Policy

This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

Promo has been applied

Negotiated Special Details:<li>Early Booking Saver.  Early Booking Saver.</li><li>Offer Details: Negotiated Specials may be limited to certain dates and subject to availability.</li>

Rate Description

SPECIAL_RATE

Mandatory Fee Policy

This hotel charges an additional $1.8 USD mandatory fee. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$102.87 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.

Studio King Non-Smoking (non-refundable)

Studio King Non-Smoking - Free WIFI, Free Breakfast, Free Parking, Full Kitchen, and Fridge.
Sleeps up to 2

$99.74

nightly

Select

Room Details

Policies

Cancellation Policy

For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

Refund Policy

This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

Photo Policy

Promo has been applied

Rate Description

SPECIAL_RATE

Mandatory Fee Policy

This hotel charges an additional $1.99 USD mandatory fee. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$113.71 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Studio King Accessible Non-Smoking (non-refundable)

Studio King Accessible Non-Smoking - Free WIFI, Free Breakfast, Free Parking, Full Kitchen, and Fridge.
Sleeps up to 2

$99.74

nightly

Select

Room Details

Policies

Cancellation Policy

For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

Refund Policy

This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

Photo Policy

Promo has been applied

Rate Description

SPECIAL_RATE

Mandatory Fee Policy

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$113.71 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Deluxe King Non-Smoking (non-refundable)

Deluxe King Non-Smoking - Free WIFI, Free Breakfast, Free Parking, Full Kitchen, and Fridge.
Sleeps up to 2

$109.24

nightly

Select

Room Details

Policies

Cancellation Policy

For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

Refund Policy

This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

Photo Policy

Promo has been applied

Rate Description

SPECIAL_RATE

Mandatory Fee Policy

This hotel charges an additional $2.18 USD mandatory fee. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$124.53 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Studio 2 Queens Non-Smoking (non-refundable)

Studio 2 Queens Non-Smoking - Free WIFI, Free Breakfast, Free Parking, Full Kitchen, and Fridge.
Sleeps up to 2

$109.24

nightly

Select

Room Details

Policies

Cancellation Policy

For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

Refund Policy

This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

Photo Policy

Promo has been applied

Rate Description

SPECIAL_RATE

Mandatory Fee Policy

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$124.53 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 03:00 PM

Check out time: 11:00 AM

Features and Amenities

24-Hour Front Desk
Air Conditioning
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Cashless Payment Available
Facilities For Disabled Guests
Family Rooms
First Aid Kit Available
Food Can Be Delivered To Guest Accommodation
Free Parking
Free WiFi
Guest Accommodation Is Disinfected Between Stays
Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
Hand Sanitizer In Guest Accommodation And Key Areas
Heating
Internet Services
Laundry
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Non-smoking Rooms
Non-smoking Throughout
Parking
Parking On Site
Physical Distancing In Dining Areas
Physical Distancing Rules Followed
Private Parking
Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Staff Follow All Safety Protocols As Directed By Local Authorities
Use Of Cleaning Chemicals That Are Effective Against Coronavirus
Vending Machine (Drinks)
Vending Machine (snacks)
WiFi
WiFi Available In All Areas

Recent Reviews

Jasmine family with young children March 18, 2023

Positives: the staff was nice and the main areas were in decent condition.

Negatives: the bathroom and stairwells leading to the rm were unkept. the bathroom especially was scary, damaged and seemed unclean especially when paying $170.00 per night

Review

check the entire room before...

Lisa young couple March 17, 2023

Positives: Staff was great

Review

Exceptional

Ashley solo traveller March 16, 2023

Review

Poor

Kaity family with young children March 15, 2023

Positives: it was place to sleep for the night on our move to Florida

Negatives: the bathroom was very dirty

Review

Passable

Magno solo traveller March 13, 2023

Negatives: Roaches, unclean

Review

There were roaches, unclean, and...

Taylor young couple March 13, 2023

Review

Disappointing

Lauren review category business travellers March 13, 2023

Review

Exceptional

Kenneth review category business travellers March 12, 2023

Negatives: Location closed access and did not allow me access despite the fact that there was a access phone on outside of bldg

Review

Bad

Lori family with young children March 10, 2023

Positives: The location

Negatives: The way the room looked on the inside

Review

Poor

Royal young couple March 9, 2023

Review

Passable

Yanires young couple March 7, 2023

Review

Exceptional

Kenneth young couple March 6, 2023

Review

Very good

April review category business travellers March 5, 2023

Review

Exceptional

Connie young couple February 27, 2023

Positives: The price was right and it was a place to sleep. The staff was courteous in all our interactions. The bed was comfy and appeared clean. We slept well until people started talking outside our window at 4:30 a.m. This was not the hotel's fault, of course.

Negatives: While the bedding appeared clean, this room had not been cleaned well. I was shocked to find trash under the bed; eleven empty water bottles, a dirty wadded up diaper and other debris. The chairs had not been wiped down well. There was pink mold in the bathtub and the shower curtain liner was stained with mold. I know that mold is hard to wash out of a fabric liner, but stained liners should be bleached or replaced.

Review

Overall, I would not recommend...

Shaimeik young couple February 27, 2023

Review

Bad

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.

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