Extended Stay America Suites - Richmond - West End - I-64
10961 W. Broad Street
Henrico, VA 23060, US
Henrico, VA 23060, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
About This Property
This Extended Stay America - Richmond - West End - I-64 is located in Glen Allen and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Richmond - West End - I-64 is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. A free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. Weekly housekeeping services are provided for free and daily provided for a fee; towels and linen exchanged at the front desk. The property offers free onsite parking. Attractions within close proximity to the hotel include the Short Pump Town Center, the Bowl America and the Regal Entertainment Theater.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Cashless Payment Available
- Facilities For Disabled Guests
- Family Rooms
- First Aid Kit Available
- Food Can Be Delivered To Guest Accommodation
- Free Parking
- Free WiFi
- Guest Accommodation Is Disinfected Between Stays
- Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Internet Services
- Laundry
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Non-smoking Rooms
- Non-smoking Throughout
- Parking
- Parking On Site
- Physical Distancing In Dining Areas
- Physical Distancing Rules Followed
- Private Parking
- Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Use Of Cleaning Chemicals That Are Effective Against Coronavirus
- Vending Machine (Drinks)
- Vending Machine (snacks)
- WiFi
- WiFi Available In All Areas
Recent Reviews
Review
Exceptional
Positives:
Location
Negatives:
The room not clean bathroom terrible and the smell was undescribalbe. . Felt unsafe.
Review
Not a good experience at...
Review
Good
Positives:
The location was fine.
Negatives:
It was very drafty and the tub in the bathroom was not clean.
Review
Passable
Positives:
The property was central to everything
However the google maps doesn’t give you a correct map nor does the gps . The directions brought me to the Hilton across the street . I ended up going in circles for 30 minutes asking people where it was . I called and got better directions but it’s hidden behind a shopping plaza
Negatives:
I stayed on the second floor in the back . It’s across from an ambulance/ fire department so don’t count on a quiet work space if your traveling for business
Also I woke up and turned the kitchen light on to see a roach traveling from the sink across the counter
To top it off I brought all my paperwork garbage out to the garbage just below the staircase and rats were scrambling. Not happy at all and my emails fell on deaf ears!!
Review
Don’t stay here
Positives:
Clean hotel
Review
Exceptional
Positives:
Wonderful guest service and front desk people were very friendly and prompt. Room was very clean and never seen any bugs. Well kept place and couldn't ask for a better place to be for an extended stay and Nice clean property. Very polite staff. Great management. Comfortable beds . Clean environment. Very convenient. Good breakfast.
Review
Exceptional
Positives:
Nothing, there was a commotion going on and i feared for my wife and I Life
Negatives:
The room they gave us was dirty, tub was never cleaned. They had us next to a room where they had to call the Police on a customer.
Review
We Did not Stay.
Positives:
Clean hotel
Review
Clean hotel
Positives:
Awesome stay
Review
Awesome stay
Positives:
Easy access to front door, refrigerator & stove. & I was allowed to extend my stay for a few hours longer.
Negatives:
Did not have any phone charging outlets near bed!!!
Review
This guest did not leave comments about this hotel.
Positives:
Nothing !
Negatives:
Everything, first off I booked a room thru Booking .com they give you and option to pay at the hotel ( an option I picked ) , get to the hotel to check in and there we are told we don't know why Booking.com booked you guys a room we are booked up no vacancies, then I go check my credit card , to find out they took the money anyway after I picked the option to pay at the building , and then when I called to find out why that happened I was told ( You People Always Get Mad When You're Not Told What You Want To Hear) and Yes ! I'm very offended because what does that mean . Something needs to be done about that . In your face racists!!
Review
Bad
Positives:
I like that they are refunding my stay because it was so disgusting
Negatives:
My room was an ashtray, it stunk, there were burn holes all over the floor, every piece of furniture was damaged, there looked to be spit up on the side of the chair.
Review
It was gross.
Positives:
Extended for 1 more night
Review
Exceptional
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