Homewood Suites By Hilton Seattle-Downtown

Negatives: We had a very disappointing experience with the front desk during our recent stay. The sink in our room was completely non-functional, as none of the water was draining and it flooded under the sink when we used the tap. We called the front desk, who said they’d send maintenance to check on it. After waiting for some time, we called again, only to find out that maintenance had already gone home for the day, and no one had informed us. We asked what could be done since we needed a working sink for dinner preparations. The front desk, sounding quite annoyed, offered to either send up a plunger or move us to a different room. We were hesitant about the plunger, given the extent of the issue and concerns about hygiene, so we inquired about moving. They offered us a king one-bedroom suite, but we had specifically booked a two-queen bedroom for my diabetic father and my child, who has severe allergies and requires special food prep. The front desk seemed indifferent and offered no empathy or other solutions. When we asked if there were any other two-queen rooms available, they told us flatly that there weren’t, giving us the option to either take the plunger or move. We didn’t feel valued as guests at all. It was late, we were hungry, and we had no choice but to move to the king suite, which was a far less suitable arrangement for my family. The front desk eventually offered to comp our parking, but it felt more like an afterthought than a genuine attempt to make up for the inconvenience. My husband even had to go down to ask if there was anything more they could do, as we were now forced to pack up and move when we had already settled into the original room. They offered us another king room, but this didn’t solve our issue of wanting to be together as a family in one room with two queen beds. Overall, the experience was frustrating, and we felt like our concerns were brushed off. The tone of the front desk staff was unprofessional, and it was clear that our comfort

Negatives: Very expensive hotel, doesn’t worth the money, bad service, uncomfortable bars, the bathroom made noise all night, my kids couldn’t sleep on the very uncomfortable sofa bed, and the breakfast was bad and ended at 9:00am, they closed it while we tried to make coffee