Extended Stay America Suites - San Jose - Edenvale - North

Negatives: My king room had no wifi connection so I could not use the internet or get any work done for half of my stay. I was downgraded to a queen room in order to have wifi, but was still charged the king room price. The new room had a bed that was broken on one side, several appliances that did not operate, and a foul odor coming from the shower drain that you could smell throughout the unit unless you closed the bathroom door. I also found and photographed cockroaches inside my new room (which was on the 3rd floor).

Negatives: The staff are not so friendly. Not approacheable. They dont even smile and some are so rude.

Negatives: The room was gross, had roaches, and mold in the bathroom. It smelled old and musty. There were no handles on the cabinets, and the sink leaked water when you turned it on.

Negatives: The hallways were gross there was not even a cup to use In the kitchen and price is too high but would stay again.

Negatives: The smell of other cooking in their rooms was very overpowering

Negatives: Though it was a suite, items advertised as available such as pots and pans to use for cooking were not available. The smoke alarm was covered over with plastic, presumably to stop the frequent evacuations due to someone using their in-room stove. They advertise selling laundry tablets and sheets but don't have any. I stayed for 2 weeks, housekeeping was supposed to be at least once every 7 days, I had zero visits from housekeeping. The shower curtain was not long enough to fit into the bath, so it was impossible to have a shower without flooding the bathroom. The bathroom sink and bath did not have plugs. There was dining table but only one chair (used at the desk) The drawers in the dresser were not on the runners, and there's no trash service - guests have to take it themselves to a specific room. The front desk is manned most of the time, but mostly by inattentive and uninterested staff. I don't have high expectations of an extended stay, but this is one hotel I would not stay at again, I checked out early.

Negatives: I disliked everything.

Negatives: Worst experience of a hotel I’ve ever booked