The Westin Michigan Avenue Chicago

Negatives: I was made aware upon check in that there was a $25 Resort credit which is included in the resort fees that had to be used daily. It could only be used in the hotel restaurant or at Starbucks in the hotel, use it or lose it. Basically, you had to spend $25 a day in the hotel. The hotel was nice, but not close to what I expected for what we paid.

Negatives: Booked two double bed with partial lake view . Was handed king room and then when I showed up my booking I was given two double bed . I was tired going 20+ floor and gave up on lake view . Booking.com did not show resort / destination fee which was charged and neither early checkin fee . These should be clearly shown at time of booking .

Negatives: I love everything

Negatives: No pool and extra resort fee

Negatives: On sit parking VERY expensive.

Negatives: Maybe rooms are a bit old

Negatives: Expensive parking, pillows were slightly uncomfortable but it wasn’t horrible

Negatives: The bathroom light wasn’t working properly

Negatives: The staff was not helpful. Our original reservation could not be located but my confirmation stated that it was a prepaid booking. The front desk staff offered zero solutions. I ended up securing a new booking and ended up paying for 2 rooms on 2 separate bookings. I was told they couldn’t locate the first reservation and there was nothing they could do. Our room was incredibly hot the entire stay. We adjusted the thermostat but the temperature never dropped. Maintenance was notified, I guess they came to the room while we were out and they couldn’t solve the problem so they left a box fan which meant we still had a hot room but now we had a hot room and a loud box fan to move the hot air around. I sweat through my pajamas both nights. Our room had 2 towels when we arrived. We asked for more towels since we had 2 guests staying in the room, housekeeping first asked if we paid for housekeeping before they brought the requested towels. When the towels were brought to the room, housekeeping removed the 2 towels that were there and replaced with 2 new towels. We still ended up with only 2 towels. Housekeeping never showed up to clean our room — and yes, we did pay for housekeeping. I made the bed on my own. I noticed a pile of trash that remained in the corner of the elevator for a full 12 hours — during the day shift. Having the experience we had with housekeeping and the rest of the staff, this shouldn’t have surprised me.