Extended Stay America Suites - Billings - West End
4950 Southgate Drive
Billings, MT 59101, US
Billings, MT 59101, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
About This Property
This Extended Stay America - Billings - West End is located in Billings and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Billings is equipped with a stove top, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities, and upgraded bedding with extra pillows. Weekly housekeeping services provided for free and daily provided for a fee; towels and linen exchanged at the front desk. Free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. The property offers free onsite parking. Attractions within close proximity to the hotel include the Geyser Park, the Rimrock Mall and the The Reef.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Bathtub
- Blackout Curtains
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Breakfast
- Free Parking
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Safety Deposit Box
- Separate Shower/bathtub
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Spa Services
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Vending Machine
Recent Reviews
Positives:
The location was in the middle of where we needed to be for volleyfest.
Negatives:
The girl working the counter when we checked in wasn’t very friendly nor was our room very clean. We found hair in the shower/tub, and on the floor. They also advertised a free breakfast but it’s snacks at most,
Review
Not my favorite stay but...
Positives:
Location and price
Negatives:
The elevator broke while we were using it. It took a half an hour to get us out. The front desk told us this was the 6th time they had to get the fire department to rescue people in the elevator. Why??? Why would they still have the elevator in use if it keeps breaking down. Also, we booked two rooms. The hotel was overbooked and they were going to give away one of our rooms. Had we not had another family who was staying there warn us this was happening, we would have been in a very difficult situation that night with the number of people we had needing beds. It was an awful experience and I would not stay here again.
Review
Our stay was awful, they...
Negatives:
This facility does not rent to Billings locals, was unable to stay. Cancelled my reservations
Review
Bad
Positives:
Nothing
Negatives:
The staff was extremely rude , they said they were overbooked and had no rooms although I had reservations… the elevator didn’t work and they didn’t care that I had a handicap daughter with me not their problem ,thankfully the hotel next door was super nice the sleep inn, was very accommodating.
Review
Horrible front desk staff
Positives:
Location- close to the soccer fields we were on town for a tournament
Negatives:
We were greeted rudely, our key cards never worked, our door sometimes didn’t lock when we left, elevator out of order, breakfast consisted of granola bars, frayed carpeting, no cookware/plates,utensils, napkins available in kitchenette, never anyone at the front desk, etc.
Review
Terrible- would not recommend
Negatives:
Not very clean
Review
Pleasant
Negatives:
breakfast was very little choice
Review
Very good
Negatives:
They refunded my room and had to wait for my refund
Review
Bad
Review
Bad
Review
This guest did not leave comments about this hotel.
Positives:
It shouldn’t be rated as high as it should, the only thing good was that the staff were friendly.
Negatives:
Trouble getting us checked in, accessible button to get through the front doors didn’t work. The elevator was broken. The rooms were not clean, stain and hair on the bed, tried to sleep with our clothes on top of the covers due to the cleanliness. Fridge and cupboards still had food crumbs from the previous stay. Toilet leaked, sink didn’t drain. No service when messaging the property from booking.com platform. Breakfast was a granola bar and coffee, you can’t call that breakfast. Was supposed to have a two day stay and left after night one.
Review
The stay was not what...
Positives:
I waited for the woman to try to figure out where to put me because they didn’t have my room and she had to make phone calls and go check locations in the motel to put me in a different room because I booked a room that was not available. And when I got to this particular room that she gave me, it was filthy filthy filthy, filthy, undescribable.
Negatives:
It was so dirty the floors had all kinds of hair and popcorn, pieces, and trash
Review
Not good
Review
Passable
Positives:
I went to pay and I was told that I was being to load when I was on my phone when I was outside with no one around and the women told me I couldn't stay there any more and I had to leave after being there for a couple of days. And I was not being load
Negatives:
I was not being load at all. I beg her And the other worker to please let me stay and they didn't. I left and couldn't find one and sleep in a parking lot. My wallet was gone that I left in the room on accident with $400 dollars in it. They stole it
Review
I was refused to be...
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