Econo Lodge Motel Village

Negatives: The facility was dirty, breakfast was shallow, body wash are not provided for customers, and internet connection was slow

Negatives: This motel is infested with bed bugs. We have bites all over our body.

Negatives: I went to the lobby at 7:30 am but no staff at the desk and no continental breakfast (that was one reason I chose this location) when I checked out I was informed it was in a room close to the lobby but not in the lobby (like I was told at check in).

Negatives: The breakfast was very scant.

Negatives: There was ants and little bugs everywhere

Negatives: Loud people at night. Loud door closing. Breakfast isn't enough.

Negatives: I requested the front desk to notify the room above stomping around at 1 am - to be quieter- he did not do so ! They took over 1/2 hr to get settled … I had to awake at 5 am to be able to get to my event! Took me until 2 am to fall asleep! By mid - afternoon on Sat could barely concentrate- a lot of statistics all day long -

Negatives: Multicolored linen is more usual to see in white hotels.I didn't understand why the clothes rack is above the microwave, making it very difficult to store things.

Negatives: The front desk staff member, a tall African woman with long hair (shift that saturday was 6PM), seemed to lack sufficient training in a few key areas of customer service. When I arrived, she was not wearing a name tag, which contributed to an unprofessional first impression. During check-in, she asked for my physical card, despite the hotel already having charged me. When I inquired about the reason, she simply stated it was “policy” without further clarification. After providing my card, I was unexpectedly charged a damage deposit without prior notification. When I expressed my concern, she defended the charge without addressing the communication issue, which seemed compounded by a language barrier. The situation escalated when I asked to speak with her supervisor, and she informed me that none was available. At this point, my 8-month-old baby, exhausted after a long day of travel, was crying, and I was denied a room despite my clear frustration. It was only after my husband intervened that we were finally accommodated. Throughout this interaction, I felt the staff member lacked basic customer service skills, empathy, and proper training. It’s my hope that this feedback can lead to improvements in staff training, especially in dealing with tired and stressed guests who have just arrived after long journeys.