The Sutton Place Hotel-Vancouver
845 Burrard Street
Vancouver, BC 2K6, CA
Vancouver, BC 2K6, CA
The Sutton Place Hotel-Vancouver is pet friendly. The pet fee is CAD $40 per stay. The number of pets allowed is 2. Pet weight limit is 20 kg. *
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About This Property
Featuring the on-site Vida Spa, this downtown 5-star Vancouver hotel offers a gourmet restaurant and elegant rooms. The Vancouver Convention Center is a 15-minute walk away. The stylish rooms feature a 37-inch flat-screen TV, plush bathrobes and a stocked mini-bar. Each is decorated in neutral colors with dark wood furniture, and offers a vintage work desk. The full-service Boulevard Kitchen & Oyster Bar offers a wide selection of wines from British Columbia, USA, Australia, and other popular wine regions across the world is available at the Sutton Place Wine Merchant. Gerard Lounge is an English-style club. Vida Spa offers various massage treatments, facials and body wraps. Guests also have free access to the state-of-the-art fitness center. Stanley Park is 5 minutes’ drive from Vancouver Sutton Place and BC Place Stadium is 0.8 mi away. The Vancouver Aquarium is 10 minutes’ drive away.
Room Types
Renovated Grand Suite - 1 King Bed (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Access To Health Care Professionals
- Air Conditioning In Public Area
- Airport Shuttle (charges May Apply)
- Allergy-free Rooms Available
- Alternative Meal Arrangement
- Babysitting/Child Services
- Bar
- Bicycle Rental (charges May Apply)
- CCTV Security In Common Areas
- Cashless Payment Available
- Chinese [Cantonese]
- Chinese [Mandarin]
- Cleaning Products Available
- Coffee Shop
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Currency Exchange Service
- Daily Disinfection
- Designated Smoking Area
- Doorman
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- French
- Guests Can Opt-out Of Daily Cleaning Service
- Hair/Beauty Salon
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hot Tub/Whirlpool
- Individually-wrapped Food Options
- Indoor Pool
- Invoices
- Ironing Amenities
- Japanese
- Kitchenware
- Korean
- Laundry Services
- Luggage Storage & Lockers
- Massage Services
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Room Service Available
- Russian
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Soundproof Rooms Available
- Spa Services
- Spa/sauna
- Spanish
- Staff Trained In Safety Protocol
- Temperature Check For Guests And Staff
- Tour Services
- Valet Parking (charges May Apply)
- Wheelchair Accessible
Recent Reviews
Review
Exceptional
Review
Superb
Positives:
Strategic location
Negatives:
Housekeeping didnt replenish mineral water and nespresso capsule daily. We had to ask everyday.
Review
Very good
Positives:
Very nice
Negatives:
Nothing
Review
Very good
Review
Good
Positives:
Super friendly staff (what else do you expect from Canadians.) Quick and easy check in/out. Decent view from the bedroom. Decent bang for your buck for Vancouver, within walking distance to public transport.
Review
Very good
Positives:
Location was good - conveniently located to several good areas, and walkable to many sights.
Negatives:
The staff were appallingly rude and incompetent. The ‘manager’ I spoke to was terrible - dismissive, expecting me to provide about 35 synonyms while complaining, trying to deflect and just downplaying the attitude problem of his staff. They couldn’t follow simple requests like bring my luggage to reception rather than the room. The room was badly laid out, dated and cheaply furnished. It looked like a wayfair outlet sale. Hooks were hanging off, the sofa was horribly uncomfortable, the safe was in the top of the wardrobe so you couldn’t see in, just loads of bad design elements. The facilities were fine, just dated and not particularly clean. Constantly a line at front desk with staff seemingly struggling with every simple task. Basically, if a five star is priced with the three stars, the price is a better indication than the star rating.
Review
Five star rating, four star...
Positives:
The room I had booked was not ready, I was offered a suite for approximately $50 more. I took this offer as it enabled me to get settled after my arrival in Vancouver early that morning. It was a good choice. The suite was exceptionally comfortable and allowed me to relax in comfort.
I also took advantage of the pool and the cafe. The staff were extremely helpful.
Review
A very relaxing stay which...
Review
Very good
Positives:
Location, room was very comfortable and the amenities were great! Parking was very easy.
Negatives:
I did not like the personal query from the front desk staff. I didn’t like the dual key cards for room and pool. I didn’t like the fact that children, even babies under 1 were in the jacuzzi & that alcohol was being drank in the jacuzzi
Review
It was a very comfortable...
Positives:
Love to stay at the Sutton. Cannot beat the location. It is so clean and welcoming - just love walking under the portico into this gorgeous property.
Negatives:
Not a criticism but those dopey young people screaming down Burred in their cars and then the police chasing - soooo loud. The east facing window has water damage and thus a cloudy view. Bath door needs WD 40.
Review
Wonderful oasis in middle of...
Positives:
Staff was great, good location and the bed was comfortable.
Negatives:
We found hair in the bathtub.
Review
The hotel was great, either...
Review
Superb
Positives:
It was in a good location
Negatives:
Stuff was not helpful, did not understand when i asked to clean my room add additional tower or replace reused amenities. Room was also very dirty
Review
Not a 5 star experience
Negatives:
I mistakenly booked the hotel one day earlier than my actual stay, which I only realized upon arrival at the hotel. I was very flustered, but the hotel informed me that since it was a no-show, a refund was not possible, and I had to make an additional payment to stay for the following day. Since it was Sunday, it was difficult to contact Booking.com, and the amount the hotel demanded was even higher than what was shown in the app. Although the mistake was mine, I chose not to go to another hotel, but I was disappointed with the hotel's service, as they provided no assistance whatsoever. None of this was intentional on my part, but instead of receiving any help, the hotel left me feeling even more distressed.
Review
Bad
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