Travelodge Suites by Wyndham New Glasgow

Negatives: No

Negatives: Living room part of the room was dark

Negatives: Nothing

Negatives: Some of the staff were friendly but the day manager on the day I left was abrupt, bordering on rude. I was first woken up by a call on the in room phone. I picked up & said hello & she said "the bus is leaving". No hello, Ms./Mrs. So & so. If she had it would've saved a couple of minutes of disagreement as I explained that I didn't arrive on a bus. To which she said impatiently/sarcastically "you didn't come on the bus". I told I drove & my car was parked out front (it honestly felt like she didn't believe me). Finally she says is this Mrs. "Smith" & I said no. She said "oh, sorry" & hung up. Every encounter I had with her was the same. When I called to ask for my ice packs she said yes & "you'll come to the desk to get them or....." Most places I've ever been to would offer to bring them to your room. I went to the desk to retrieve them & they were in the bag on the floor in front of the desk. She was standing behind the desk & didn't even acknowledge me. I picked up the bag & said thanks & she said abruptly, without even looking at me, "you're welcome". She made my stay uncomfortable whenever I had to leave my room. A second issue I had was that I discovered the in room fridge wasn't cold & wanted to adjust the temperature except the dial was broken (pic attached). I informed the front desk & asked if they could either fix it or replace the fridge (I've been traveling for days & needed a place to store some perishables). The lady at the front desk was polite & apologized & said she would see what she could do. Approximately an hour later I asked again about the fridge & was told she had informed her manager. Bet you can surmise the outcome based on the previous part of my review. Nothing was done. Not even an attempt to fix the fridge. Extremely poor customer service.

Negatives: The location was really difficult to get to due to on going road repairs at night.