Homewood Suites By Hilton Birmingham Sw/Riverchase Galleria

Negatives: The closet doors were off the track, no in-room safe, and the mattresses need to be replaced. Lobby men’s restroom has broken handle. Outdoor TV was nice on Saturday- unfortunately, clerk at desk said the area was closed on Friday night. Not cool, be better at your job! N

Negatives: Door of closet off

Negatives: Cheaper rates

Negatives: We were encouraged to park around the back to be closer to our elevator and suite since we were disabled. We did the first night, but the following day all that parking was blocked off to be used for the remodeling being done on the 5th floor. That elevator also was usually full of workers and dismantled furniture, so it was not convenient to use. The parking out front was overfull, so it made it hard to get a parking spot. We spoke to a young lady at the front desk about a few things and our microwave not working in our Suite and it was a big inconvenience. She was not very personable or caring. She sent a maintenance man who didn't speak English and my husband had to instruct him on how to fix the loose faucet in the bathroom. The microwave was never replaced. The second bathroom didn't have much hot water. The walls, floors, and doors were stained quite dingy. We went to have breakfast at 8:30 a.m. and there was not much available. There was only toast, muffins, burned eggs and cheese, and some sort of ground beef in a slurry that was not appetizing. There was no juice, bacon, sausage, or waffles, and no one around to ask to refill. When making the reservation our family member was told about the pool hours, but upon check-in they said the pool was closed for the season. Another disappointment.

Negatives: The elevators were extremely slow!

Negatives: Loved everything

Negatives: Breakfast selections could have been better.

Negatives: We picked that hotel primarily because of the pool. After we checked in, they said that even though the pool was ready and it was hot outside, they were waiting on some sort of approval and the pool was closed the entire tine we were there. The bed was very high and I have arthritis in my knee and couldn't get up on the bed . I asked if we could move to a handicapped room and they wouldn't move us because we had made the reservation them through Booking instead of with them directly. I asked for a step stool and the only one they had was a flimsy plastic stepstool that didn't work. I wasn't able to get up on the bed, and had to sleep on the sofa every night, and it was very uncomfortable.

Negatives: Needs a hot tub