Travelodge by Wyndham Holbrook

Negatives: Dirty on the outside. Breakfast was very minimal. Only waffles & cereal, juice, bad coffee.

Negatives: Needs updated, facets were old, moldy shower curtain, cheap towels,

Negatives: More welcoming attitude of front desk clerk. Also having breakfast at 6 am vs 7 am. Would have been nice.

Negatives: Bed bugs!

Negatives: This was, hands down, the worst experience I've ever had! We were on a trip to Mexico with our truck, towing a small trailer with two motorcycles, and the truck bed packed with valuable camping and riding gear. We arrived at the Travelodge by Wyndham Holbrook around midnight and parked in the half-empty lot. Because of the trailer, our truck was occupying two spaces, but with at least 15 spots still available, we thought it wouldn’t be a problem. After checking in and completing the payment, the receptionist informed me that due to the hotel’s policy on trailers, I would need to park on the street. I explained the high value of our cargo and mentioned how unlikely it was that the parking lot would fill up overnight, but he wouldn’t budge. He still insisted we park on the street, where our belongings would be left completely unsupervised. Frustrated, I asked for a refund, but the receptionist refused because the booking was made through Booking.com, despite the fact that he had taken the payment directly on my credit card at the desk. He told me to contact Booking.com for the cancellation. When I finally got through to a Booking.com agent, she agreed to cancel the reservation but couldn’t issue a refund since the payment was made to the hotel. She then contacted the hotel directly, but the receptionist refused to speak with her. He claimed it was against hotel policy to handle cancellations over the phone, and everything had to be done via email. After exchanging emails with Booking.com, he still refused to process the cancellation or refund the payment. It was clear he had no intention of helping, and instead, he seemed to enjoy watching us jump through hoops to resolve the situation. After nearly an hour of wasted time and no refund, we left and found another hotel further down the road, where they gladly accommodated us and our rig in their parking lot.