Kimpton Hotel Palomar Phoenix Cityscape

Negatives: I booked The Essential King Room - High Floor, not sure if that is what I got...but expected a better Cityscape view of surroundings and downtown. I enjoy sitting at the window, but views were not impressive from my room. First room: City View was a glass wall of an office building in all directions, I asked to change rooms and second room view did let me see the stadium next door and parking lot, but the window film at my floor level, blurred being able to see outside past that, to the point of- why bother looking out the window. The phone in the both rooms did not work and took considerable effort to reach the front desk by cell phone. The elevator was the quickest way to talk to the front desk. First impressions are everything, and in both rooms I had the same first impression. The upholstered chairs and couch showed considerable wear and use, something I noticed in both rooms, or I wouldn't mention it. I expect that at a 1 to 3 star hotel not here at this level of hotel. Not sure if it was from heavy use or just poor quality furnishing or material not being able to hold up to the daily use. Just an observance, but the black polished granite threshold at entry door to hallway, had a gap at bottom or under the door almost 3/4", allowed me to see people walking by in the hallway with door closed in the mirror like reflection... just weird... I could only assume anyone walking by could see reflections inside the room too. I rolled up an extra towel to place at the base of the entry door, for peace of mind. There was a Daily Guest Amenity fee of $33.77.. it's "Company Policy". ??? isn't the guest amenity fee the room charge? The downtown Phoenix homeless situation is sad, and no matter the time of day or night, the sidewalks always had their fair share when coming or going to the Hotel Palomar.

Negatives: Slightly out run room furniture

Negatives: Some shabby features in the room (chair and table well beyond their expiration date)--but this was discussed with you guest manager. Having to call down to the desk for a coffee pot? Really? That is a minor inconvenience, but when it shows up without all the internal components and ends up flooding hot water everywhere, that made it a real pain. Finally, when two people find but one robe in the room...well that's a conundrum. But calling down for another and learning there were none (or that one was the max--the explanation was in limited English)? If you can't give one to each guest, why bother at all?

Negatives: Old, torn furniture, house keeping did not supply amenities

Negatives: the lack of cleanliness. blood on sheets, ripped sheets, room smelt.

Negatives: I should have stayed longer

Negatives: The parking was a little confusing since one of the streets is closed. Valet parking made up for it tho.

Negatives: Lack of cleanliness. Even after our room was serviced you could see it wasn’t clean - hair left in shower, trash not emptied and used q-tip sat in middle of hallway just outside the elevator for several days.

Negatives: no coffee maker

Negatives: All great.