Hampton Inn By Hilton & Suites Phoenix Scottsdale Shea Blvd AZ

Negatives: As we were checking in at the front desk, we as guest were talking about going in the pool later that evening after our scheduled dinner reservations that was close to this hotel. The front desk person informed us that the pool and jacuzzi were under maintenance and were not able to use them. I let her know that I had just called earlier that week (during my window of canceling scheduled reservation if needed) to make sure the pool was heated, and it would be available for us to use as well as the jacuzzi. They told me it was fine that yes, the pool was heated and both would be available to use during our stay. Sadley we were surprised and informed at check in that both pool and jacuzzi were under maintenance, and we were NOT able to use. I understand that things happen, and pool services were unavailable, but the person at the front desk seemed it wasn't a problem and just kept saying there was nothing she could do. I asked her to please call a manager or a supervisor at the hotel premises so I could speak to them directly regarding this inconvenience. She then stepped away to a back room and came back saying said spoke to her supervisor and basically said they couldn't do anything but cancel our reservation. I asked her to please maybe have a discount taken off our reservation, but she said she could not do that; she then stepped away for the second time and came back and said she could cancel the reservation and look at another sister hotel and check to see if they had availability. Very disappointing customer service and not pleased with how they handled this situation. Maybe if they would have been a little understanding of the situation and accommodated to our needs by offering a solution or discount we would have stayed. Instead, we had to think of a plan "B" and disrupt our scheduled dinner plans and go to hotel that was further away. Not satisfied at all. :-(

Negatives: N/A

Negatives: The breakfast was very average.