Residence Inn by Marriott Los Angeles Pasadena/Old Town

Negatives: The A/C didn’t work in the room, said something to the front desk at 11 am after the first night. Was told the ac wasn’t working in some of the rooms. Wasn’t offered a different room, was told a fan or portable ac would be brought to the room while we were out. That didn’t happen. When I called and asked, I was told the windows open. This would be nice if it was 72 and breezy outside, but it was 100 outside and our room was facing the sun. We got back the second night at 2 am and the room was disgustingly hot. We used the fans they brought to the room to try and pool cold air in from the hallway, we opened the windows but the freeway noise was pretty loud even for 2 am so we shut the windows. Property is beautiful and in a good location. Our stay was unpleasant because of how hot the room got. Sleep at night was extremely uncomfortable.

Negatives: I loved the space and all the amenities and the staff all were great

Negatives: I put the do not disturb sign out in the mornings. I left about noon and took the sign off the door. But my room never got cleaned (2 day stay). I was very busy so would have enjoyed a little freshening up of the room.

Negatives: I was placed in a room where the a/c is not fully working . They were aware of this . I reported it to the staff at 0800 am about the problem and I was promised that they will send an engineer to fix it . I waited until past 4 pm but no engineer showed up . I called the front desk again and the staff said he just started his shift and is not aware about my request. He also told me that the a/c has been faulty and that they are not able to fix the problem and offered to bring me an electric fan.Of course I was upset because no one even told me that they won’t be able to do anything with it. My room was facing the sun and it was on the fourth floor. It was hot that day . Plus , the rooms are equipped with a kitchen ( full size oven, microwave, pots and pans , plates. Utensils) so tenants are able to cook if they choose to do so . All this make the temperature in the room along with the electronics ;worse. So I asked to be moved to another room . Also I asked if I could do a late checkout on my last day and the concierge told me that since I booked through a third party and not directly with the hotel that I m not able to have that incentive. Made me feel like a secondhand customer. Price is not worth it.

Negatives: Almost attacked by a homeless person in the lobby

Negatives: Housekeeping staff didn't visit my room for a couple of days for some reason.