InterContinental Mark Hopkins San Francisco

Negatives: The staff

Negatives: Very disappointed with the service

Negatives: Some of the staff was utterly unprofessional, after a 16 hours flight, I expected better. I have been treated unkindly by the staff at the Top of the Mark which was their only dining option on a Sunday night where they offer things like vegetables and hummus so no complicated dishes. I have been looked up and down then turned away at 9:22 pm when I was told by the front desk to make sure to arrive before 9:30 as the kitchen closes at 10pm. Other guests were shocked by the treatment I received. When asking the front desk for a solution to have food after hours of flight, I was met with bored indifference and told to "just Doordash". My room was next to the elevators and you can hear everything through the door, the locks also feel quite old and flimsy. There is no water refill station, but you can get a 20cl bottle of water in your mini bar for $6. If you're hungry, you can get a box of 1.5oz (15g) of chips for $15. Some of staff the next day was kind to me, although I could tell that my young age and my lack of "moneybags" appearance deterred a few of the staff to interact with me when I obviously was looking to get help. Staff pretending to appear busy or making long idle conversation with much more important people than this young woman uneasily trying to get attention. Pathetic.

Negatives: None

Negatives: I can't really think of anything.

Negatives: First impressions being everything, it's a beautiful old hotel. When entering the lobby there is a huge urn in the middle of the room and it's filled with tired looking artificial flowers. I think the hotel can do better than that and support some local florists while they're at it.

Negatives: Limited room service and restaurant hours in the evening.

Negatives: food was average

Negatives: There was duck tape on the carpet right outside of the elevator on the 10th floor and it looked like the carpet in our room needed to be stretched. We decided to view the top of the Mark and we were very disappointed that we were seated next to a support pole by the bar and facing the kitchen. There was lots of open setting with beautiful views but we were taken to the back of the area. As a guest staying at the hotel that was very disappointing. It seems strange to me that the host asked if we were staying at the hotel and then took us to the back table by the kitchen. When we left, I saw that people were sitting at the windows facing the ocean. I wonder why I wasn’t deemed worthy to sit in the area with the ocean view when the section was open and available.